I received my refund within two days for July 6th. However as the July 6th was not a good date for me anyway I just scored for July 13th and now it's fine.

Quote
gotdablouse
It seems we aren't out of the woods yet as I just got a revised order from Frontgate downgrading me from T1/Bar to T2/Bar (Sold Out) instead of the agreed Bar refund, i.e T1/Garden !

So the amount is correct (no mention of a refund though) but not the content, besides its "Sold Out" ! Are they counting on some people just looking at the bottom line maybe or is that another error? Anyway I emailed AEG to get this fixed now rather than wasting more time when the wrong ticket arrives!

Got my current/new invoice without bar but still T1 passes, as requested.

Good to hear that it's ok for some of you, but you'd think they'd be doing their best to not mess up a second time and would double check the revised invoices they're sending!

@chriseganstar - since you want to call them, it sounds like your downgrade didn't go to plan either?

Quote
gotdablouse
Good to hear that it's ok for some of you, but you'd think they'd be doing their best to not mess up a second time and would double check the revised invoices they're sending!

@chriseganstar - since you want to call them, it sounds like your downgrade didn't go to plan either?

Not exactly !!! Haven't heard from them since last week re getting my BUB refund back on the 2 Tier 1 Tickets but they (without me asking them to) downgraded the 2 Tier 2 tickets I also got to tier 3 !!!!!

And....when you call them they will not discuss the problem, saying thta you have no option but e-mail !!!!

Satisfied since 1976



Edited 1 time(s). Last edit at 2013-04-17 18:57 by chriseganstar.

Ouch, and had you made any special requests concerning these two T2 tickets?

Quote
gotdablouse
Ouch, and had you made any special requests concerning these two T2 tickets?

Nope, none !!!

Satisfied since 1976

In my mail on April 10 I wrote at the top, in the middle and
at the bottom "I want to keep the three Tier 1 tickets to have
access to THE GARDEN." It was bold and underlined. It helped.

Quote
TooTough
It was bold and underlined. It helped.

Sometimes it is wise to be clear

-------------------
Keep On Rolling

Quote
chriseganstar

Quote
gotdablouse
Ouch, and had you made any special requests concerning these two T2 tickets?

Nope, none !!!

That's odd, hopefully there was some confusion with the orders since you had two (me too, a simple T2) and they'll get back to us quickly. It seems the instructions given by AEG (I have several emails showing they were totally clear that I wanted a Bar refund, not a T1/Bar to T2/Bar downgrade) to Frontgate got mixed up...

I just received the below confirmation following my request made a week ago. As mentioned by someone else, do not take any chances and be crystal clear as to what you want (partial refund, downgrade to another tier etc...). At least they did exactly as I had asked. That now pays back for my flights from Dublin and a part of the hotel bill at least

Greg S replied:
Hello,

This has now been processed. APR 17, 2013
Greg S replied:
Hello,

This has now been processed. Your new Order # is xxxxxxxx. A receipt has been sent to xxxxxxxxx reflecting that you now have Tier 1 passes without the Backstage Bar option and your order is at will call for pick up at the event. We have also refunded you the amount of £220 plus £30 for the shipping fee that you will no longer need. Please allow 3-5 business days for this refund to appear on your bank statement. Have a great day!
Regards,
Front Gate Tickets

There must be thousands of e-mails flying around back and forth to do with this ticket fiasco.
Annoyed customers,AEG and Front Gate,trying to sort it out must be a huge unwanted headache for them that the ticket sellers bought on themselves.

A public relations disaster for them that we will all remember.

Hopefully they have learnt from their awful mistakes.

So now there's something called a hospitality grandstand, where the hell's that??

Ticket page

Quote
Aquamarine
So now there's something called a hospitality grandstand, where the hell's that??

Ticket page

That's where they expect you to serve drinks to the fans who bought platinum level seats

You would have thought you were booking on The Rolling Stones web site but it's event travel.
Very misleading.

My mistake.............it is a link on The Rolling Stones web site.



Edited 1 time(s). Last edit at 2013-04-18 22:52 by crawdaddy.

Quote
Aquamarine
So now there's something called a hospitality grandstand, where the hell's that??

Found this picture on page 1 of this thread

-------------------
Keep On Rolling

Hospitality
The Rolling Stones are live in Hyde Park for this summer’s Barclaycard Presents British Summer Time and there are some incredible weekend hospitality packages available for three nights of live music.

The hospitality area have been created exclusively and includes The King’s View allowing you to enjoy the amazing inclusive food offers in the relaxing lounge or private garden. Alternative why not avoid the hustle and bustle in The Hospitality Garden where you can enjoy some of the best street food offers London has to offer.

Weekend packages for Friday 5 & Saturday 6 July:

The Kings of Rock Package
Two Nights of live music featuring Bon Jovi and The Rolling Stones
• Seat located in the hospitality grandstand
• Reception drink followed by three course buffet in the King’s View Lounge
• Inclusive wine, beer and soft drinks throughout the day
• Programme
• Souvenir tour badge & lanyard
• Dedicated hospitality entrance
• Opportunity to purchaser a ticket upgrade to the King’s View Terrace*
£1,120.50 per person

The Rock Garden – Tier One Standing
Two Nights of live music featuring Bon Jovi and The Rolling Stones
• Standing ticket located in tier one standing
• Selection of street food offers available
• Inclusive beer, wine soft drinks throughout the day
• Dedicated hospitality entrance
• Souvenir tour badge & lanyard
• Event lanyard
• Access to post show party
£921.60 per person

The Rock Garden – Tier Two Standing
Two Nights of live music featuring Bon Jovi and The Rolling Stones
• Standing ticket located in tier two standing
• Selection of street food offers available
• Inclusive beer, wine soft drinks throughout the day
• Dedicated hospitality entrance
• Souvenir tour badge & lanyard
• Event lanyard
• Access to post show party
£741.60 per person

Package details are subject to change


Single day packages for Saturday 13 July:

The King’s View
• Seat located in the hospitality grandstand
• Reception drink followed by three course buffet in the King’s View Lounge
• Inclusive wine, beer and soft drinks throughout the day
• Programme
• Souvenir tour badge & lanyard
• Dedicated hospitality entrance
• Opportunity to purchaser a ticket upgrade to the King’s View Terrace. Minimum 10 people*
£750 per person

The Garden
• Standing ticket in the hospitality viewing area
• Selection of street food offers available
• Inclusive beer, wine soft drinks throughout the day
• Dedicated hospitality entrance
• Souvenir tour badge & lanyard
£599 per person

Package details are subject to change

*For further details, contact AEG Hospitality on 0207 757 7563

Yeah, it's always been there and was part of a "hospitality" package from the get-go.

I'm a bit worried, still haven't heard back from AEG following a Frontgate's erroneous processing of their intructions, have you chriseganstar ?

Opportunity to purchaser a ticket upgrade to the King’s View Terrace.
I love the ..... Minimum 10 people

So you have to be spending £7500.00 before you can get in the grandstand , Definately for the corporate clientel.

Thanks for the info, I missed this entirely, including the map! (But the Unwind Bar isn't there anymore, is it?) I was concerned that the hospitality crowd were going to be in front of me. But they ain't.

Quote
Aquamarine
Thanks for the info, I missed this entirely, including the map! (But the Unwind Bar isn't there anymore, is it?) I was concerned that the hospitality crowd were going to be in front of me. But they ain't.

The Unwind Bar still looks as if it's there to me!

Quote
gotdablouse
Yeah, it's always been there and was part of a "hospitality" package from the get-go.

I'm a bit worried, still haven't heard back from AEG following a Frontgate's erroneous processing of their intructions, have you chriseganstar ?

I hope you've heard from them by now??

I've just had a refund of £110 for my downgrade to T1 minus BUB, but it took them a while to get round to it.

Quote
Beast

Quote
gotdablouse
Yeah, it's always been there and was part of a "hospitality" package from the get-go.

I'm a bit worried, still haven't heard back from AEG following a Frontgate's erroneous processing of their intructions, have you chriseganstar ?

I hope you've heard from them by now??

I've just had a refund of £110 for my downgrade to T1 minus BUB, but it took them a while to get round to it.

I've had my downgrade to Tier 1 minus BUB, but waiting for "Greg S" to process getting my Tier 2 Tickets reinstated (because they already refunded the difference I have to re-pay by phone, but haven't been told where to phone !!!). He's not in the UK Office, spoke to them this morning so I assume he's in the US. Rang there last night too, so still waiting !

Satisfied since 1976

Getting there then! Are you dealing with Frontgate directly?

Quote
Beast

Quote
gotdablouse
Yeah, it's always been there and was part of a "hospitality" package from the get-go.

I'm a bit worried, still haven't heard back from AEG following a Frontgate's erroneous processing of their intructions, have you chriseganstar ?

I hope you've heard from them by now??

I've just had a refund of £110 for my downgrade to T1 minus BUB, but it took them a while to get round to it.

Yes a resend got their attention and they said they would be fixing that problem for me! Since the revised amount is correct it should be easier than for Chris. No refund so far though...

Quote
Beast

Quote
Aquamarine
Thanks for the info, I missed this entirely, including the map! (But the Unwind Bar isn't there anymore, is it?) I was concerned that the hospitality crowd were going to be in front of me. But they ain't.

The Unwind Bar still looks as if it's there to me!

Yeah, it's there on the map, but I thought they'd gotten rid of it? Oh well.

I'm still on pins and needles about getting it refunded, as I'm now convinced my Tier 1 tickets are going to turn into something else.

Quote
gotdablouse
Getting there then! Are you dealing with Frontgate directly?

Quote
Beast

Quote
gotdablouse
Yeah, it's always been there and was part of a "hospitality" package from the get-go.

I'm a bit worried, still haven't heard back from AEG following a Frontgate's erroneous processing of their intructions, have you chriseganstar ?

I hope you've heard from them by now??

I've just had a refund of £110 for my downgrade to T1 minus BUB, but it took them a while to get round to it.

Yes a resend got their attention and they said they would be fixing that problem for me! Since the revised amount is correct it should be easier than for Chris. No refund so far though...

Success at last !!! Only as a result of me phoning "Greg S" directly in the US and talking it through, the UK call centre was absolutely useless. Anyhow, now that it's all sorted I just want to let the stress drift away and look forward to the shows (I'm off on my own to Toronto beforehand as a "taster").In over 40 years of going to gigs I've never had such a bad experience as AEG managed to conjure up. After the shows there will be letters of complaint, from me at least, and I hope everyone else who has suffered here.

Satisfied since 1976

well done chriseangstar I hope you enjoy the show

Quote
chriseganstar

Quote
gotdablouse
Getting there then! Are you dealing with Frontgate directly?

Quote
Beast

Quote
gotdablouse
Yeah, it's always been there and was part of a "hospitality" package from the get-go.

I'm a bit worried, still haven't heard back from AEG following a Frontgate's erroneous processing of their intructions, have you chriseganstar ?

I hope you've heard from them by now??

I've just had a refund of £110 for my downgrade to T1 minus BUB, but it took them a while to get round to it.

Yes a resend got their attention and they said they would be fixing that problem for me! Since the revised amount is correct it should be easier than for Chris. No refund so far though...

Success at last !!! Only as a result of me phoning "Greg S" directly in the US and talking it through, the UK call centre was absolutely useless. Anyhow, now that it's all sorted I just want to let the stress drift away and look forward to the shows (I'm off on my own to Toronto beforehand as a "taster").In over 40 years of going to gigs I've never had such a bad experience as AEG managed to conjure up. After the shows there will be letters of complaint, from me at least, and I hope everyone else who has suffered here.

Please post the direct phone number to reach "Greg S" in the USA. I have a question, to which he has not responded, and would like to get in touch with him.

Well some progress for me as I now have a T1 Pass for the 6th...but the order number has been changed so I'm not sure if they'll be refunding the T1+Bar entirely and then I'll need to buy that T1...I'll have to wait and see I suppose!

Quote
IGTBA

Quote
chriseganstar

Quote
gotdablouse
Getting there then! Are you dealing with Frontgate directly?

Quote
Beast

Quote
gotdablouse
Yeah, it's always been there and was part of a "hospitality" package from the get-go.

I'm a bit worried, still haven't heard back from AEG following a Frontgate's erroneous processing of their intructions, have you chriseganstar ?

I hope you've heard from them by now??

I've just had a refund of £110 for my downgrade to T1 minus BUB, but it took them a while to get round to it.

Yes a resend got their attention and they said they would be fixing that problem for me! Since the revised amount is correct it should be easier than for Chris. No refund so far though...

Success at last !!! Only as a result of me phoning "Greg S" directly in the US and talking it through, the UK call centre was absolutely useless. Anyhow, now that it's all sorted I just want to let the stress drift away and look forward to the shows (I'm off on my own to Toronto beforehand as a "taster").In over 40 years of going to gigs I've never had such a bad experience as AEG managed to conjure up. After the shows there will be letters of complaint, from me at least, and I hope everyone else who has suffered here.

Please post the direct phone number to reach "Greg S" in the USA. I have a question, to which he has not responded, and would like to get in touch with him.

(US) 512.389.0315. I called around 4pm UK time and asked for him direct, after a minute or two I got put through.

Satisfied since 1976

Is that a number for AEG or for Frontgatetickets ?