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Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: Christiaan ()
Date: May 10, 2018 15:12

Quote
peoplewitheyes
I hate those AXS mut&(*$%rs! £12 'service charge' and they wont pick up a phone or answer emails.

Yes they answer phone, after more than an hour waiting.....
They answer sometimes an e-mail, after 21 days....
Suddenly I can’t find “my events” on my account!! No tickets arrived!

Very strange organisation.

Ticketmaster No tickets arrived!

All a bit nerve wrecking

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: BluzDude ()
Date: May 10, 2018 16:27

Quote
Christiaan
Quote
peoplewitheyes
I hate those AXS mut&(*$%rs! £12 'service charge' and they wont pick up a phone or answer emails.

Yes they answer phone, after more than an hour waiting.....
They answer sometimes an e-mail, after 21 days....
Suddenly I can’t find “my events” on my account!! No tickets arrived!

Very strange organisation.

Ticketmaster No tickets arrived!

All a bit nerve wrecking

Same issue. I emailed and I called, gave them my order numbers and both on phone and email response I was assured they had my order (even though it didn't show up on my events page) and The tickets will be forthcoming.

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: slewan ()
Date: May 10, 2018 16:43

at least my orders show up on my event page at AXS…

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: slewan ()
Date: May 10, 2018 18:14

AXS should Ticketmaster.ie as an example: I asked TM something about the Dublin show today – and they replied within just 17(!) minutes!

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: timbernardis ()
Date: May 10, 2018 18:45

Quote
Gazza
Quote
timbernardis
OK here's an ignorant question, to wit.

I still need to order my tix for Dublin. I keep reading about tix being available through AMX. What are the other, if any, ticket companies that are involved in selling tickets? Ticketbastard, the Stones web site, any others?

And is there any particular advantages of going with one company over another?


plexi

Pick a ticket up on the day off someone. No ticketbastard fees and you should be able to get anywhere you want for below face value.

Including pit? And might need 2. Did u get my FB message yesterday?

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: nankerzrk ()
Date: May 10, 2018 19:21

Quote
slewan
AXS should Ticketmaster.ie as an example: I asked TM something about the Dublin show today – and they replied within just 17(!) minutes!

What did they tell you about your tickets? Haven't received mine...

How did you contact them?

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: slewan ()
Date: May 10, 2018 19:26

Quote
nankerzrk
Quote
slewan
AXS should Ticketmaster.ie as an example: I asked TM something about the Dublin show today – and they replied within just 17(!) minutes!

What did they tell you about your tickets? Haven't received mine...

How did you contact them?


through their customer service:
[help.ticketmaster.ie]

simple type in some bullsh*it as your question and on the next site you'll find a "contract us"-button. Fill in the form and wait…

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: BluzDude ()
Date: May 10, 2018 19:36

Quote
nankerzrk
Quote
slewan
AXS should Ticketmaster.ie as an example: I asked TM something about the Dublin show today – and they replied within just 17(!) minutes!

What did they tell you about your tickets? Haven't received mine...

How did you contact them?

Emails sent to support@axs.zendesk.com were responded in about 3 business days.

A phone number that worked for me was 0203 481 5506. If you are calling from outside GB, then add your country code followed by their code (44) and drop the first 0.

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: slewan ()
Date: May 10, 2018 20:25

answer form AXS (after two days):
The tickets for this event have not yet been dispatched. Tickets may be received at any point up until the week of the event, but are usually sent out about two to four weeks prior to the event. Unfortunately we are not given any prior information about when tickets will be issued by the promoter so we are unable to provide an estimated delivery date in advance.

If you have not had your tickets within 3 days of the event, please call 0203 481 5506.


problem is that this doesn't help at all since I asked them to make sure that my tickets will arrive before I leave Germany next week…

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: BluzDude ()
Date: May 10, 2018 20:37

Quote
slewan
answer form AXS (after two days):
The tickets for this event have not yet been dispatched. Tickets may be received at any point up until the week of the event, but are usually sent out about two to four weeks prior to the event. Unfortunately we are not given any prior information about when tickets will be issued by the promoter so we are unable to provide an estimated delivery date in advance.

If you have not had your tickets within 3 days of the event, please call 0203 481 5506.


problem is that this doesn't help at all since I asked them to make sure was told that when that my tickets will arrive before I leave Germany next week…

I've heard that if you are expecting a hard copy ticket, you can request an e-ticket instead if you call them.

I made my purchase and selected e-ticket, when I spoke to AXS they told me that when the tickets become available, they can either be printed out or you can use your phone for mobile entry. I'm bringing my laptop and I'll have to find a printer to use in case the mobile entry ticket isn't available.

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: Adams ()
Date: May 10, 2018 21:36

Quote
BluzDude
Quote
slewan
answer form AXS (after two days):
The tickets for this event have not yet been dispatched. Tickets may be received at any point up until the week of the event, but are usually sent out about two to four weeks prior to the event. Unfortunately we are not given any prior information about when tickets will be issued by the promoter so we are unable to provide an estimated delivery date in advance.

If you have not had your tickets within 3 days of the event, please call 0203 481 5506.


problem is that this doesn't help at all since I asked them to make sure was told that when that my tickets will arrive before I leave Germany next week…

I've heard that if you are expecting a hard copy ticket, you can request an e-ticket instead if you call them.

I made my purchase and selected e-ticket, when I spoke to AXS they told me that when the tickets become available, they can either be printed out or you can use your phone for mobile entry. I'm bringing my laptop and I'll have to find a printer to use in case the mobile entry ticket isn't available.



I asked them about the mobile ticket and their answer was negative. I need to print the ticket out. At least this method concerns London Stadium.

And actually you can print a ticket from your mobile through WiFi. Still need to find a printer though

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: slewan ()
Date: May 10, 2018 21:38

Quote
Adams
Quote
BluzDude
Quote
slewan
answer form AXS (after two days):
The tickets for this event have not yet been dispatched. Tickets may be received at any point up until the week of the event, but are usually sent out about two to four weeks prior to the event. Unfortunately we are not given any prior information about when tickets will be issued by the promoter so we are unable to provide an estimated delivery date in advance.

If you have not had your tickets within 3 days of the event, please call 0203 481 5506.


problem is that this doesn't help at all since I asked them to make sure was told that when that my tickets will arrive before I leave Germany next week…

I've heard that if you are expecting a hard copy ticket, you can request an e-ticket instead if you call them.

I made my purchase and selected e-ticket, when I spoke to AXS they told me that when the tickets become available, they can either be printed out or you can use your phone for mobile entry. I'm bringing my laptop and I'll have to find a printer to use in case the mobile entry ticket isn't available.



I asked them about the mobile ticket and their answer was negative. I need to print the ticket out. At least this method concerns London Stadium.

And actually you can print a ticket from your mobile through WiFi. Still need to find a printer though

most likely it's completely impossible to find a printer in London…grinning smiley

(ask at the reception of our hotel)

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: ReginaPhalange ()
Date: May 10, 2018 22:31

I live in Canada and have been panicking about not getting my ticket in time for London (22nd). I've been checking Ticketmaster UK every day and today they updated to say they've received the tickets and are starting the dispatch process.

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: Gerda ()
Date: May 10, 2018 23:13

Just checked Ticket sites. Pits A and B even available for Twickenham now. I went to great lenghts to get pit at beginning of sale and feel super stupid and ripped off now for getting an expensive package in desperation.
Of course, I am still looking forward very much to see our boys again after only 7 months - but still I wonder what happened here - do they squeeze hmore People into the Pit Sections now, or were overall sales so extremely slow? Isnt 399 £ per Pit less than the much over - priced € 799 pit in Germany? Then Pit should be sold out by now, shouldn't it?

It´s Only Rock´n´Roll but Vienna likes it!

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: slewan ()
Date: May 10, 2018 23:23

Quote
Gerda
Just checked Ticket sites. Pits A and B even available for Twickenham now. I went to great lenghts to get pit at beginning of sale and feel super stupid and ripped off now for getting an expensive package in desperation.
Of course, I am still looking forward very much to see our boys again after only 7 months - but still I wonder what happened here - do they squeeze hmore People into the Pit Sections now, or were overall sales so extremely slow? Isnt 399 £ per Pit less than the much over - priced € 799 pit in Germany? Then Pit should be sold out by now, shouldn't it?

ticket sales are generally slow – nearly everywhere

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: Gerda ()
Date: May 10, 2018 23:31

Quote
peoplewitheyes
Has anyone ever successfully emailed AXS with a query, and actually got a response?
Yes, and as already stated by their first automated response email, it took 10 days for the answer to arrive. Of course I finally got the usual bla bla about ticket delivery may take up to 3 days prior to event because they did not have any info yet from promoter (concerning London III), which is unacceptable for me - I am already in the UK by then. But: 1 day later I got survey mail from axs asking me to rate their customer service...

It´s Only Rock´n´Roll but Vienna likes it!

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: MisterDDDD ()
Date: May 11, 2018 00:17

Just downloaded the AXS app. (IOS)
Don't know why I hadn't thought of it before.

Not sure if others have talked about yet, but when I did I was able to pull up my mobile tickets for Twickenham and Edinburgh (not yet for Manchester).
Also showed my Lucky Dip w/c status for Cardiff.

The mobile tix are clearly marked not only with Golden Circle etc., but also show which Gate to enter as well.
Very clear. thumbs up

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: GAFF ()
Date: May 11, 2018 03:43

Quote
MisterDDDD
Just downloaded the AXS app. (IOS)
Don't know why I hadn't thought of it before.

Not sure if others have talked about yet, but when I did I was able to pull up my mobile tickets for Twickenham and Edinburgh (not yet for Manchester).
Also showed my Lucky Dip w/c status for Cardiff.

The mobile tix are clearly marked not only with Golden Circle etc., but also show which Gate to enter as well.
Very clear. thumbs up

The app tells me that mobile tix are not available for London 1&2. Just have to be patient for my e-tix to show up.

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: odean73 ()
Date: May 11, 2018 08:51

Quote
MisterDDDD
Just downloaded the AXS app. (IOS)
Don't know why I hadn't thought of it before.

Not sure if others have talked about yet, but when I did I was able to pull up my mobile tickets for Twickenham and Edinburgh (not yet for Manchester).
Also showed my Lucky Dip w/c status for Cardiff.

The mobile tix are clearly marked not only with Golden Circle etc., but also show which Gate to enter as well.
Very clear. thumbs up

thumbs up

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: johnnythunders ()
Date: May 11, 2018 09:14

London Olympic 1 tickets just arrived (signed for postal delivery)

phew!

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: slewan ()
Date: May 11, 2018 13:02

another reply from AXS (after less then 24 hours):

'If the tickets arrive after you have left home, we will be able to send them to you as e-tickets'.

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: rebelrebel ()
Date: May 11, 2018 13:43

Quote
Gerda
Just checked Ticket sites. Pits A and B even available for Twickenham now. I went to great lenghts to get pit at beginning of sale and feel super stupid and ripped off now for getting an expensive package in desperation.
Of course, I am still looking forward very much to see our boys again after only 7 months - but still I wonder what happened here - do they squeeze hmore People into the Pit Sections now, or were overall sales so extremely slow? Isnt 399 £ per Pit less than the much over - priced € 799 pit in Germany? Then Pit should be sold out by now, shouldn't it?

Don't be too hard on yourself - I don't think anyone could have anticipated how easy it would be to get Pit tickets for this tour. They are still available for the London shows at regular prices; the public has clearly judged the standard price to be inflated enough.

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: MisterDDDD ()
Date: May 11, 2018 13:57

Quote
rebelrebel
Quote
Gerda
Just checked Ticket sites. Pits A and B even available for Twickenham now. I went to great lenghts to get pit at beginning of sale and feel super stupid and ripped off now for getting an expensive package in desperation.
Of course, I am still looking forward very much to see our boys again after only 7 months - but still I wonder what happened here - do they squeeze hmore People into the Pit Sections now, or were overall sales so extremely slow? Isnt 399 £ per Pit less than the much over - priced € 799 pit in Germany? Then Pit should be sold out by now, shouldn't it?

Don't be too hard on yourself - I don't think anyone could have anticipated how easy it would be to get Pit tickets for this tour. They are still available for the London shows at regular prices; the public has clearly judged the standard price to be inflated enough.

To be fair, expensive packages go unsold and then the tickets from them put on sale for every concert, every tour.

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: carouslambra ()
Date: May 11, 2018 15:13

The price drop has begun on Get Me In (Ticketbastards scalper site) Gold Circle Dublin £132 / General admission £55 / Lwr seating a couple of blocks from the stage £110

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: TE ()
Date: May 11, 2018 16:05

Quote
carouslambra
The price drop has begun on Get Me In (Ticketbastards scalper site) Gold Circle Dublin £132 / General admission £55 / Lwr seating a couple of blocks from the stage £110

StubHub Gold €163,20 including their fee. Didn't look at Via-bsrds.
Yes, let them bleed.

TE
Oslo

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: JN99 ()
Date: May 11, 2018 22:36

Quote
MisterDDDD
Just downloaded the AXS app. (IOS)
Don't know why I hadn't thought of it before.

Not sure if others have talked about yet, but when I did I was able to pull up my mobile tickets for Twickenham and Edinburgh (not yet for Manchester).
Also showed my Lucky Dip w/c status for Cardiff.

The mobile tix are clearly marked not only with Golden Circle etc., but also show which Gate to enter as well.
Very clear. thumbs up

Mine (Edinburgh, Cardiff, Twick) don't show up yet, just a message that mobile tickets are not available yet and to check back. I'm really not concerned as I have conf. emails and the shows all listed in my account.

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: JN99 ()
Date: May 11, 2018 22:41

Quote
rebelrebel
Quote
Gerda
Just checked Ticket sites. Pits A and B even available for Twickenham now. I went to great lenghts to get pit at beginning of sale and feel super stupid and ripped off now for getting an expensive package in desperation.
Of course, I am still looking forward very much to see our boys again after only 7 months - but still I wonder what happened here - do they squeeze hmore People into the Pit Sections now, or were overall sales so extremely slow? Isnt 399 £ per Pit less than the much over - priced € 799 pit in Germany? Then Pit should be sold out by now, shouldn't it?

Don't be too hard on yourself - I don't think anyone could have anticipated how easy it would be to get Pit tickets for this tour. They are still available for the London shows at regular prices; the public has clearly judged the standard price to be inflated enough.

I'm a bit miffed too seeing the prices for Dublin now but who knew and traveling from the U.S. for the shows, I wanted my tickets secured. Also, getting a decent ticket last year for Lucca proved nearly impossible and I was left with LD as the only option which landed me in the chaotic and oversold GA section. Didn't care to relive that experience.

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: rebelhipi ()
Date: May 11, 2018 22:45

I just got my e-ticket for London II

smileys with beer



Edited 1 time(s). Last edit at 2018-05-11 22:46 by rebelhipi.

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: Hang Fire ()
Date: May 12, 2018 00:20

Quote
rebelhipi
I just got my e-ticket for London II

smileys with beer


Yes... also for me: e-ticket London 25th!!

Re: The Rolling Stones No Filter UK/Europe Tour 2018 talks
Posted by: peoplewitheyes ()
Date: May 12, 2018 06:58

I am going to try to ignore the shows (no scoping, severely limit my iorr monitoring) until my Twickers show... I think it'll be even better with a few surprises (yeah, I know).

but it's gonna be so hard!

Maybe I;d be better watching scopes of every show and checking iorr all the time to get even more fired up for my show...

What's your plan?

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