I bought tickets with RS com membership included, but have not received anything to even active these memberships which, of course, means I can't use the 'my account' area where you can hit the button and ask for a refund.
I've been trying to solve this via e-mail with the support staff without success.

Anyone else with the same problem?

Your suggestions are greatly appreciated, thanks.

Sorry to disappoint you, but the refund is only available if you did not use the membership to buy tickets. You are entitled to the DVD/poster/whatever, of course.

Don't forget that you can use your ticket to activate a "free" membership so you'll have access to the site and will have everything that the paid membership has except a DVD. That's what I settled for last year as I just couldn't be bothered to take it any further. It's dispicable of course, especially as this is not an oversight but the standard course of events. You'll have bought the membership via Ticketmaster, I presume? It happens every time.

I have heard of people getting it sorted after threatening legal action but, as I said, I couldn't be bothered. I just made the decision never to buy a membership again. I got decent enough seats this year without one.

@drbryant
I did not use the membership to buy a ticket, but the other way round, savvy?

@rebelrebel
I know about the "free" membership. But the point is, I paid for a full memberhip when buying the ticket. Suppose I have to keep trying then.