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BMG and Live At The Hollywood Palladium DVD From The SuperDeLuxe Box.
Posted by: UrbanSteel ()
Date: December 8, 2020 14:24

There is hope on the horizon for the folks who purchased Keith Richards' SuperDeLuxe Box Live At The Hollywood Palladium.

Mail from BMG.

Dear Jos,
Thank you for your message and for highlighting the playback issue that you have experienced with the concert film DVD contained within the Keith Richards ‘Live At The Hollywood Palladium’ box set (Catalogue Number: 538588120 / Barcode: 4050538588125).
We are aware of a very small number of instances where customers in particular regions have experienced playback issues and are currently investigating this issue as a matter of urgency. Please accept our sincere apologies for the inconvenience this has caused you.
Once we have established a fault we will manufacture new replacement discs. We would request that you return to your original point of purchase (e.g. a record shop or online retailer) in order to request the replacement disc.
If possible, it would also be very helpful if you could let us know the type of DVD player you have been using in order to play the disc.
We hope that this will resolve the issue to your satisfaction and thank you very much for purchasing this Keith Richards release.

Kind regards.
Your BMG Team

Re: BMG and Live At The Hollywood Palladium DVD From The SuperDeLuxe Box.
Date: December 8, 2020 14:53

"a very small number of instances..." grinning smiley



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