with fanclub issues people have said phoning ultrastar works pretty well (they "run" the thing).
i don't know if they'd be any help with hot seat problems but:
[
www.ultrastar.com]
45 Main Street, Suite 636
ULTRASTAR
Brooklyn, NY 11201
tel: 347.282.2273 (with whatever prefix is needed if you're phoning from abroad, of course)
fax: 718.855.1851 (ditto)