bartfrombrussels Wrote:
-------------------------------------------------------
> [
www.rollingstones.com]
> ngstones.com/guarantee/"
>
> Isn't working anymore!!!!!!!!!!!
>
> You get this sick screen:
>
>
>
> OOPS!
> The page you have requested has moved or no longer
> exists. Please check the URL or click here to
> return to the home page.
Actually, I had that screen come up several times when IT WAS WORKING. The problem is that you need to click on that link from a certain page or location within the website. If you don't - it comes up with that message. This happened to me several times when I was getting really pissed off with them for not replying to e-mail messages from me requesting refunds and asking why I still hadn't got one THREE months after originally applying for one.
I cannot for the life of me remember where exactly you have to be within the site in order to click on the "refund policy" link or "guarantee" link or whatever the hell it's called for it to actually WORK, but I can definitely tell you that the procedure DOES work - it's just a bit fussy about where you initiate the request for a refund from - with in the site. Since I got my refunds, I'm not a member anymore. I think you have to be logged into your account for a start, that's for sure. If I were you I would log into your account, and then look at your account details or whatever it is - the place where you HAVE either already used your membership to buy a code for a show, or would be INTENDING to. Somewhere in that general area you'll see a link to "refund policy" or "refund guarantee", and to the best of my recollection - that is the point from which you initiate the process (by following further links) to request a refund. If you just blindly use the "contact us" facility to request a refund, it won't let you. That MIGHT be your problem.
Edited 1 time(s). Last edit at 2006-06-21 20:45 by paulywaul.