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Re: OT: Returning tickets for canceled shows via the German Eventim. Any experience?
Posted by: Happy24 ()
Date: May 21, 2020 17:08

Quote
MononoM
my experience with Eventim Germany is you need to contact your creditcard company. Its not so easy to get money back from Eventim itself... But your credit card company will send you the money back quickly smiling smiley)

It looks like you have done this before, so here is a question: The amount of money I paid with the card is for the tickets + the postage (35 Euro) + some booking fees. My guess is, that I can't demand the money for the postage, but can I demand only part of the payment, that was for the tickets? My understanding that the chargeback is pretty much for cancelling a certain transaction. Can I cancel only part of it? Or shall I not think too much about it and want the whole payment back? Not that I would feel bad - paying 35E for sending the tickets just accross the border is a total rip-off and I paid it many times before. On the other hand I don't want to do anything for what eventim could get back at me.



Edited 1 time(s). Last edit at 2020-05-21 17:20 by Happy24.

Re: OT: Returning tickets for canceled shows via the German Eventim. Any experience?
Posted by: Irix ()
Date: May 22, 2020 00:45

Quote
Happy24

My guess is, that I can't demand the money for the postage, but can I demand only part of the payment, that was for the tickets?

According to the German consumer protection organization [www.Verbraucherzentrale.de] - (15-May-2020, updated 25-May-2020):

"Q: What exactly do I get as a voucher / what can I use it for?

A: You will not automatically receive a voucher. You will have to ask the organizer to refund the amount you paid. He may refuse to do so once the new law has come into force and offer you a voucher instead. You will receive a so-called "value voucher". This will be valid for the amount you paid for the entrance fee and, if applicable, the advance booking fees and shipping costs. In the case of monthly, annual, season or season tickets, the amount of the voucher will be calculated in proportion to the value of the non-usable part."



"Q: What happens if an event is postponed but I cannot / do not want to attend on the alternative date?

A: In principle, you do not have to accept a postponement of a major event. In particular, if you do not have time on the new date, you can return the ticket, request a refund of the ticket price and, if applicable, the advance booking fees and shipping costs."



But from the FAQ of the final law (20-May-2020):

"The organisers are entitled to give holders of tickets for leisure events that had to or have to be cancelled due to the pandemic a voucher in the amount of the admission price instead of a refund." -- Department of Justice: [www.BMJV.de] - (PDF) , [www.BMJV.de] .



Edited 3 time(s). Last edit at 2020-05-25 18:30 by Irix.

Re: OT: Returning tickets for canceled shows via the German Eventim. Any experience?
Posted by: Topi ()
Date: May 22, 2020 11:25

Well now that's interesting. You can get a refund for a postponed event but have to accept a voucher for a cancelled date???

Re: OT: Returning tickets for canceled shows via the German Eventim. Any experience?
Posted by: Happy24 ()
Date: May 22, 2020 11:36

Yes, that's the way it is, except that I beleve that in reality one will be forced to accept a voucher for postponed dates too if one decides he won't keep the ticket. The important thing is, that it is said to be optional, but you as a custommer don't have the choice. It is only the ticket vendor, promoter or a travel agency, or whoever.

In our country they claim that it is because they want to protect your investment. I have no doubt it is the same in Germany.

Basically they (governments) say that we have to save our travel industry, showbusiness... whatever. In reality people who gave them their money are sentenced to "save" this or that, while others are not. If this is not a discrimination, I don't know what is.

Why am I feeling robbed, while the authorities tell me that I should feel protected?



Edited 3 time(s). Last edit at 2020-05-22 11:47 by Happy24.

OT (slightly) - The coronavirus pandemic shut down live music. Now fans just want their money back
Posted by: lovingcup22 ()
Date: May 26, 2020 03:39

[www.vox.com]

All my concerts were postponed by the coronavirus, so why can’t I get a refund? It’s complicated....

Re: OT (slightly) - The coronavirus pandemic shut down live music. Now fans just want their money back
Posted by: treaclefingers ()
Date: May 26, 2020 04:19

My Herb Alpert concert was rescheduled for a second time today, I have front row seats to see him next April 1st...I'm keeping the tickets.

That said, I can get a full refund just have to ask by end of June so not all concerts are having that problem.

Re: OT (slightly) - The coronavirus pandemic shut down live music. Now fans just want their money back
Posted by: daspyknows ()
Date: May 26, 2020 04:45

Ticketbastard and AXS are playing the public for fools. Ben Harper cancelled his tour for June and early July the middle of last week. I have been refunded by 3 different ticket services ALREADY.

Re: OT (slightly) - The coronavirus pandemic shut down live music. Now fans just want their money back
Posted by: ROLLINGSTONE ()
Date: May 26, 2020 15:36

I was taking wife to George Benson in June and they've rescheduled for almost exactly a year down the road. Gimme back my money and I'll take a chance on getting another ticket nearer the time!eye rolling smiley

"I'll be in my basement room with a needle and a spoon."

Re: OT (slightly) - The coronavirus pandemic shut down live music. Now fans just want their money back
Posted by: Happy24 ()
Date: May 26, 2020 16:00

In some countries there is no chance getting back your money even for cancelled concerts - I have started a thread about it the last week. [iorr.org]
We are speaking about Germany of all countries.

I have been trying for almost two weeks to get my money from eventim.de for a cancelled concert with absolutely no result so far. The last time they at least answered my e-mail was on 14.5. They asked for barcode numbers of the tickets and I sent them immediately. Since then I am only getting authomatic confirmations that they recieved my e-mails. At the end of the week I will try the charge-back service of my card, as I was adviced here. Never done that before.

Other 3 concerts that I have tickets for were postponed and I am absolutely fine with that, I will keep my tickets. I think I am as patient as one can be. But with cancelled concerts? Getting a voucher? What?



Edited 1 time(s). Last edit at 2020-05-26 16:02 by Happy24.

Re: OT (slightly) - The coronavirus pandemic shut down live music. Now fans just want their money back
Posted by: Nate ()
Date: May 26, 2020 21:45

When it gets to this point and beyond it becomes not about the money but about principles.I had a ticket for Guns N Roses in London this coming weekend.I received an email from ticketmutherfxxcker saying nothing more than a new date would be announced and not to bother contacting them.This is extremely audacious and disrespectful to their customers and I personally hope that the people who make these decisions are rewarded accordingly.

Nate

Re: Getting ticket refunds from postponed concerts
Posted by: TheGreek ()
Date: May 27, 2020 13:26

A question that I have once everything comes to the "new normal " will folks be confident in shelling out large sums in $ or Euros and feel confident and secure with letting Live Nation, Ticketmaster , Stub Hub and the rest of the secondary ticketing agencies hold large sums of income in anticipation of a Live Event ?

Re: OT: Returning tickets for canceled shows via the German Eventim. Any experience?
Posted by: MononoM ()
Date: May 27, 2020 16:25

Quote
Happy24
Quote
MononoM
my experience with Eventim Germany is you need to contact your creditcard company. Its not so easy to get money back from Eventim itself... But your credit card company will send you the money back quickly smiling smiley)

It looks like you have done this before, so here is a question: The amount of money I paid with the card is for the tickets + the postage (35 Euro) + some booking fees. My guess is, that I can't demand the money for the postage, but can I demand only part of the payment, that was for the tickets? My understanding that the chargeback is pretty much for cancelling a certain transaction. Can I cancel only part of it? Or shall I not think too much about it and want the whole payment back? Not that I would feel bad - paying 35E for sending the tickets just accross the border is a total rip-off and I paid it many times before. On the other hand I don't want to do anything for what eventim could get back at me.

Just ask all your money back, you wont get any problems smiling smiley

Life's just a cocktail party on the street

Re: Getting ticket refunds from postponed concerts
Posted by: Happy24 ()
Date: May 27, 2020 18:02

So today I finaly got an answer from eventim.de - a generic nothing-saying e-mail in German! So I posted a chargeback request to my card provider. I wonder... but I have to say I am a bit sceptical...since there is that new law...

I realized that we have that law in our country too since the last week. For cancelled events people will get vouchers instead of money...



Edited 2 time(s). Last edit at 2020-05-27 18:38 by Happy24.

Re: Getting ticket refunds from postponed concerts
Posted by: Happy24 ()
Date: May 29, 2020 17:17

So...eventim.de...

After trying to communicate with them for more than 3 weeks with absolutely no result, two days ago I asked my bank for a chargeback.

They were fast, I have to admit that. But that is all. They wrote me, that the vendor offered me a voucher and that they recommend me to accept it, since because of the current situation the chargeback would probably not be succesfull after I was offered a voucher.

That is not true! I was never offered even a voucher. I only got a generic e-mail in German language telling me, that the promoters can now also issue vouchers, if they decide so. And they sent a link to check the current status of the partickular event, where it still clearly says that "The promoter decided that you will receive a refund"

So more than one month since eventim.de sent me an e-mail with the cancellation of the event (23.4.), I still don't have my money, don't even have any voucher, wasn't even offered one. And the chargeback doesn't work either (of course I wrote them again, but well...)

So is it really so that one gets robbed? In Germany of all countries?

Re: Getting ticket refunds from postponed concerts
Posted by: Irix ()
Date: May 29, 2020 17:55

Quote
Happy24

So is it really so that one gets robbed?

No, but it's complicated. According to the German law you'll get a Voucher, that's what Eventim will do and your Bank cannot chargeback the Money because the law prescribes a Voucher.

It's understandable that you want your Money back (instead of a Voucher) but it's complicated and you'll probably need a lawyer to solve this case. Only for hardships is (according to the law) a refund possible, e.g. for those who cannot longer cover their living expenses.

"Many consumers complained that the ticket agent Eventim did not want to offer money or vouchers" - so there's now a sue by the German consumer protection organization against Eventim - [www.Verbraucherzentrale.de] .



Edited 2 time(s). Last edit at 2020-05-29 18:35 by Irix.

Re: Getting ticket refunds from postponed concerts
Posted by: Happy24 ()
Date: May 29, 2020 18:53

Irix, eventhough I think that that those vouchers are a huge rip-off, I would actually accept it, if I was offered one. But I was not.

I still think that in this case I should get my money back, since the general information at eventim is, that: "The promoter decides whether we can issue a refund or whether you will receive a voucher." and for that particular concert that I had tickets for it says: "The promoter decided that you will receive a refund."

[www.eventim.de]

But as I wrote, I wasn't even offered a voucher. I understand that they have a lot to deal with now and that one needs to be patient, but I can't help the feeling that eventim is just laughing at me.

I will think more than twice to use eventim ever again. But yeah, now I guess I should just wait. If in another let's say 2 months I won't get neither money or voucher, I will try the chargeback again.

Re: Getting ticket refunds from postponed concerts
Posted by: Irix ()
Date: May 29, 2020 19:05

You could try to contact the Tour-Promoter (Live Nation ?) and complain that Eventim currently refuses Refunds or Vouchers.

The Vouchers are btw not insured - if Eventim gets bankrupt, the Voucher is worthless ....

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