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MononoM
my experience with Eventim Germany is you need to contact your creditcard company. Its not so easy to get money back from Eventim itself... But your credit card company will send you the money back quickly )
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Happy24
My guess is, that I can't demand the money for the postage, but can I demand only part of the payment, that was for the tickets?
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Happy24Quote
MononoM
my experience with Eventim Germany is you need to contact your creditcard company. Its not so easy to get money back from Eventim itself... But your credit card company will send you the money back quickly )
It looks like you have done this before, so here is a question: The amount of money I paid with the card is for the tickets + the postage (35 Euro) + some booking fees. My guess is, that I can't demand the money for the postage, but can I demand only part of the payment, that was for the tickets? My understanding that the chargeback is pretty much for cancelling a certain transaction. Can I cancel only part of it? Or shall I not think too much about it and want the whole payment back? Not that I would feel bad - paying 35E for sending the tickets just accross the border is a total rip-off and I paid it many times before. On the other hand I don't want to do anything for what eventim could get back at me.
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Happy24
So is it really so that one gets robbed?
The thing that jumped out at me is that they told you that you had to send them your tickets in order to process your return voucher ! Now they have your tickets and can bury there heads in the sand and claim ignorance and thus deny your refund/voucher . What recourse do you then have ? None , as they have your proof .That stinks , but doesn't surprise me at all .Quote
Happy24
I would need an advice / help from somebody from Germany. Would anybody, please, post a link to the specific law about the vouchers?
The thing is, that first I tried for about a month to get a refund from eventim for a cancelled concert (see my posts above). After a month of getting nowhere I asked my bank for a chargeback. About three days after that, eventim changed the instructions and said that they would issue a voucher instead of the refund. So my bank wrote me, that I have to apply for the voucher.
So I did. According to the instructions, I had to send the filled return form together with the original tickets by physical post at their address (eventhough all information is stored under the order number and I sent it all to them several times, including the ticket barcode numbers).
But okay, I accepted that, paid for the post and more than a month ago I sent the return form together with the tickets.
Guess what? I still have nothing. I wrote them this week and they wrote back that I need to be patient... WTF? It's been going on for more than 2 months!
We in our country also have the law about vouchers and it says, that if the custommer doesn't get the voucher in a month after he asked for it, he must get the money.
So is it the same in the German version of the law? Would anyone, please, proveide a link to the law? With that, I would try to ask my bank for a chargeback again.
I would never believe, what a nightmare it would be... Eventim sucks big time.
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TheGreekThe thing that jumped out at me is that they told you that you had to send them your tickets in order to process your return voucher ! Now they have your tickets and can bury there heads in the sand and claim ignorance and thus deny your refund/voucher . What recourse do you then have ? None , as they have your proof .That stinks , but doesn't surprise me at all .Quote
Happy24
I would need an advice / help from somebody from Germany. Would anybody, please, post a link to the specific law about the vouchers?
The thing is, that first I tried for about a month to get a refund from eventim for a cancelled concert (see my posts above). After a month of getting nowhere I asked my bank for a chargeback. About three days after that, eventim changed the instructions and said that they would issue a voucher instead of the refund. So my bank wrote me, that I have to apply for the voucher.
So I did. According to the instructions, I had to send the filled return form together with the original tickets by physical post at their address (eventhough all information is stored under the order number and I sent it all to them several times, including the ticket barcode numbers).
But okay, I accepted that, paid for the post and more than a month ago I sent the return form together with the tickets.
Guess what? I still have nothing. I wrote them this week and they wrote back that I need to be patient... WTF? It's been going on for more than 2 months!
We in our country also have the law about vouchers and it says, that if the custommer doesn't get the voucher in a month after he asked for it, he must get the money.
So is it the same in the German version of the law? Would anyone, please, proveide a link to the law? With that, I would try to ask my bank for a chargeback again.
I would never believe, what a nightmare it would be... Eventim sucks big time.
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Happy24
I would need an advice / help from somebody from Germany. Would anybody, please, post a link to the specific law about the vouchers?
I then wonder if people are holding on to there tickets in hopes of the tour being next year or are holding on to them as a souvenir ? It's a lot of money to be out of pocket on .Quote
Happy24Quote
TheGreekThe thing that jumped out at me is that they told you that you had to send them your tickets in order to process your return voucher ! Now they have your tickets and can bury there heads in the sand and claim ignorance and thus deny your refund/voucher . What recourse do you then have ? None , as they have your proof .That stinks , but doesn't surprise me at all .Quote
Happy24
I would need an advice / help from somebody from Germany. Would anybody, please, post a link to the specific law about the vouchers?
The thing is, that first I tried for about a month to get a refund from eventim for a cancelled concert (see my posts above). After a month of getting nowhere I asked my bank for a chargeback. About three days after that, eventim changed the instructions and said that they would issue a voucher instead of the refund. So my bank wrote me, that I have to apply for the voucher.
So I did. According to the instructions, I had to send the filled return form together with the original tickets by physical post at their address (eventhough all information is stored under the order number and I sent it all to them several times, including the ticket barcode numbers).
But okay, I accepted that, paid for the post and more than a month ago I sent the return form together with the tickets.
Guess what? I still have nothing. I wrote them this week and they wrote back that I need to be patient... WTF? It's been going on for more than 2 months!
We in our country also have the law about vouchers and it says, that if the custommer doesn't get the voucher in a month after he asked for it, he must get the money.
So is it the same in the German version of the law? Would anyone, please, proveide a link to the law? With that, I would try to ask my bank for a chargeback again.
I would never believe, what a nightmare it would be... Eventim sucks big time.
I actually have a scan of those tickets. So if they pretend they didn't get them, I can offer to e-mail them. Plus all the needed data about the purchase is stored in my eventim account of course. Of course, they don't need those physical tickets, it is just another way to make it more difficult and more expensive for the custommer. Man, I can't count the time I already spent on this. The whole thing is sooo rotten. I am surprized other people don't report similar things here, since I guess all people dealing with eventim.de (and probably other vendors too) must go through the same experience.
I messed up where my response is here , my posts starts with Exactly , that's the takeaway ( sorry for the mess )Quote
Happy24
Irix, thank you so much!! I would never believe that I would have to study a foreign law after I buy concert tickets.
Edit: Okay, so I went trhough it quickly and there is no such thing that the voucher must be issued within 30 days after I asked for it, as it is in our law. In other words - eventim can keep my money and tell me to be patient as long as they want. With this, I can't even ask my bank for the chargeback again. It is nice to know that the laws are here to protect the bastards against normal decent people.
I guess it will be a pretty strange and insecure feeling if I ever buy concert tickets again. I guess it will make me think more than twice to attend a concert abroad. If so, I will surely try to avoid eventim. But I guess other vendors won't be much better. Exactly , that's the takeaway of the uneasy feeling to shell out again and worry if your going to be stiffed . Not really surprising as this was a pretty slimey industry to begin with , then factor in the Pandemic and Ticketbastard and there ilk are in panic mode as they see there business model crumbled and shredded and they are not letting go of any coin what so ever . Now going forward the consumer will wonder about cancellations and if they can get a refund ?
I think that this behaviour of the promoters and vendors will turn agains them in a long run, since I guess this will be one more reason a lot of people will be reluctant to buy concert tickets once the show business starts to return to normal.
But well, so far they robbed me for 220 Euro without providing any value whatsoever. Pure profit for them. If they do this to everyone, they are okay with people not buying tickets for many years...
Anyway - what are other people's experiences with ticket returns these days?
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Happy24
Edit: Okay, so I went trhough it quickly and there is no such thing that the voucher must be issued within 30 days after I asked for it, as it is in our law. In other words - eventim can keep my money and tell me to be patient as long as they want. With this, I can't even ask my bank for the chargeback again.
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IrixQuote
Happy24
Edit: Okay, so I went trhough it quickly and there is no such thing that the voucher must be issued within 30 days after I asked for it, as it is in our law. In other words - eventim can keep my money and tell me to be patient as long as they want. With this, I can't even ask my bank for the chargeback again.
Yes, that's correct. And since you've sent Eventim back the original Tickets you've accepted the Voucher solution - it'll be now difficult to use the solution (by law) for plights.
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Happy24
I will of course not use any other law solutions. I will wait two more weeks, then try to ask my bank for a chargeback again and if it doesn't work, I will just accept that I was robbed.
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Happy24
Plus another thing is, that sending back the tickets can not be seen as accepting the voucher, since there is no choice.