It might be worth giving them a call the guy you need to talk to is Mac Dunlop AKA Dr. Rhino.
(800) 546 3670
or this number
818) 238 6255
or failing that e-mail him at:
Roderick.Dunlop@rhino.comonce I got through to this guy he sorted out the problems that I was encountering and the book was literally with me the following day and that was a transcontinental delivery!
So persist and get on the phone to them - you'll get there in the end - it is a truly fabulous book.