Hallo,
did any body of you also have bad experience with ticket refund in brno ?
I sent 2 tickets by registered letter back to ticketpro in praha. When I asked for my money, ticketpro told me they havent received y letter with the tickets, also it was sent by registered letter! Now, that the case came to an end, German Post gave me around 40 euros back (that's what you get for the loss of a registered letter)! I paid for the 2 tickets about 190 euros (2 FOS) !
How can a registered letter get lost ?

Regards
Anne

WHAT??? That's crazy... So you'd have to insure the tickets too, to be sure you get your money back?
I assume you did not receive the confirmation of the delivering? In that case, it still sucks, but there is not really anything wrong with the refunding, but more with the postal service. Hope you still have some money left for the coming shows!

Jelle

anne Wrote:
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> How can a registered letter get lost ?
>


Thievery, corruption, accident ....

By the way, I got my money back from Tricketpro without any problems. It 's a pity that your are a victim in a seldom case.

I made the same experience with my tickets for Frankfurt and Leipzig. I got 25 Euros back for 4 tickets in 1 registered letter. :-(

Jesus christ! that is weird indeed...

They're being complete bastards. Your card records will show that you bought the tickets. The show never happened and nor will it ever happen with the same tickets.
The tickets themselves are consequently useless and should not need to be physically returned in order to get them refunded. It's nonsense.

Spud Wrote:
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> They're being complete bastards. Your card records
> will show that you bought the tickets. The show
> never happened and nor will it ever happen with
> the same tickets.
> The tickets themselves are consequently useless
> and should not need to be physically returned in
> order to get them refunded. It's nonsense.


Exactly! And the paid price for the ticket was refunded to the given credit card anyway... So maybe those who haven't gotten the refund should get in touch with ticketpro again and explain their situation. The people at ticketpro should be able to check if your credit card already has a refund booked to it or not...

Contact your credit card company immediately. I'm sure they will sort this situation out for you, they are usually brilliant when people have been ripped off. If you can prove you paid for the tickets on your card, the gig was cancelled and you've not had the money put back on your card, there is no question you'll get a refund. If you don't get it from the promoter you'll get it from the credit card company. What a joke.
let me know how you get on, flairville@aol.com

Spud Wrote:
-------------------------------------------------------
> They're being complete bastards. Your card records
> will show that you bought the tickets. The show
> never happened and nor will it ever happen with
> the same tickets.
> The tickets themselves are consequently useless
> and should not need to be physically returned in
> order to get them refunded. It's nonsense.

Absolutely. The spanish ticketing services, serviticket and Gamerco didn't need the ticket back to refund people.

Flairville was a bit faster than I, but my hint goes in the same direction:

I would ask my credit card bank for a money refund. Do you still have the e-mail from Ticketpro with the order to send back the tickets for refund? Show this e-mail your bank and say that you have returned the tickets, but Ticketpro has not paid off so far. Your bank will easily find out that you are right. Ticketpro only used the account of payment for the refund.

This year we'll just buy our tickets the day itself. Cheaper and safer.

As others have said contact your Card Company ASAP.

Count yourself luckey the German post atleast gave you something.

If it was the UK you would have received nothing,our postal service will only pay compensation for tickets if they are sent special delivery as they view them like cash.

Take note all that some credit card companies have a time limit on refunds for disputed purchases. I was told this by my credit card company when I had problems with a Spanish refund for cancelled Stones' concerts - though when I explained that I couldn't have complained before their time limit expired because the concerts hadn't yet been cancelled, they didn't seem to know whether or not that rule applied! I did eventually get the money back with some help from the credit card company - but not through their direct intervention.