This below, is from the RollingStones.com link:
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www.rollingstones.com]
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The "IMPORTANT NOTES" section is of particular interest to those that have (like me) purchased a RollingStones.com Platinum Membership, during the USA pre-sale phase. As some others have pointed out the whole thing is not straight-forward and I think RollingStones.com should have simplified it or be thinking of doing so in advance of the rest of the World presales starting.
SD
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"HELP
How To Use The RollingStones.com Ticket Pre-Sale System:
To take advantage of the current RollingStones.com Ticket Pre-sale, please follow these quick steps:
Step #1:
Visit the following link: [
tickets.rollingstones.com]
Find the show you want to attend and look under the column called 'FanClub Tickets'.
Step #2:
If you see 'GET TICKETS' then there are still pre-sale tickets/passcodes available for that event. Otherwise, it will state "ALLOTMENT GONE" which means there are no more presale tickets available for that event.
Step #3:
If you are able to click 'GET TICKETS', you will be shown a page confirming the show you chose. To proceed, you must read and agree to the terms of the Pre-Sale System on RollingStones.com.
Step #4:
Click the check box to agree to these terms and you can continue to next step.
Step #5:
If you are already logged in to RollingStones.com, just click continue. Otherwise, you will see a login form where you can enter your username and password to continue.
Step # 6
The next page again confirms your selection. If it is correct and you want to obtain the RollingStones.com passcode for this event, click continue.
Step #7:
The next page provides you with the passcode and a link to a ticketing agent (likely Ticketmaster or eTix) where you will go to actually order and check out the tickets using the Pre-Sale passcode. You will also receive a confirmation email with these details and your passcode for your reference.
This page also provides many details about the pre-sale so review it carefully.
NOTE: If you are purchasing pre-sale tickets from eTix, please be aware that your passcode acts as BOTH your username and password. Please copy your passcode into both the username and the password box to proceed.
Step #8:
The ticket agent (likely Ticketmaster or eTix) will send you an order confirmation email after you successfully order your tickets.
IMPORTANT NOTES:
* If you've already signed up during the North American presales, the code you received at sign-up is no longer active. If you did not use your code to buy presale tickets, you will need to follow the instructions above to receive a new code.
* We will be offering early presale access windows for our "Pre-May 9th" members. However, because of the different ticketing agents in various locations we cannot guarantee we will be able to provide early access windows for all shows.
* In order to receive an active code, you now must visit the tickets page (rollingstones.com/tickets) during the pre-sale and select a show for which you would like to purchase tickets. After selecting the show you will be given a unique code good only to purchase tickets for the selected show. Please select the show you want carefully: once you have received a code allowing you to purchase tickets for a specific show, you will not be eligible for a new code for use with this or any future shows.
* A membership entitles you to one passcode only.
* If you still have an active code and you no longer wish to purchase tickets, remember that you have the option of redeeming your code for your money back. To view details of our money back guarantee please click here.
If this did not answer your question, please feel free to contact us."