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AXS Customer Service
Posted by: Roadster32 ()
Date: April 24, 2018 08:42

Anyone any experience with them?

I tried to change the Delivery method, but all I get is a an email with this phone #0203 481 55 06, where nobody answers, i.e. the phone is ringing but nobody picks it up.

It's a total mess with them. With ticketmaster the change worked within 1 hour, but AXS is able too do anything.

I have the impression, that they don't even read the request. Even a child would understand, that if you are travelling from Dublin to London, you can't pick up the tickets at your home adress, i.e. Germany and that Box Office collection is the only way to go.

Any other ideas how to contact them.

Re: AXS Customer Service
Posted by: Irix ()
Date: April 24, 2018 09:20

Quote
Roadster32

Any other ideas how to contact them.

Maybe: "Submit A Request" - [support.axs.com] ?

Re: AXS Customer Service
Posted by: Roadster32 ()
Date: April 24, 2018 09:34

I did, that's why I got the a.m. email from AXS.

Re: AXS Customer Service
Posted by: Adams ()
Date: April 24, 2018 09:38

Maybe try sending them a message on Facebook.

Re: AXS Customer Service
Posted by: Roadster32 ()
Date: April 24, 2018 09:42

I did, but no answer.

Re: AXS Customer Service
Posted by: runrudolph ()
Date: April 24, 2018 10:04

Dont know, but i have to call them next week.
i hope you will get lucky soon, Roadster.
Jeroen



Edited 1 time(s). Last edit at 2018-04-24 10:04 by corriecas.

Re: AXS Customer Service
Posted by: Lien ()
Date: April 24, 2018 10:33

They will pick up the phone....after 45 minutes . That's my experience...

Re: AXS Customer Service
Posted by: Roadster32 ()
Date: April 24, 2018 10:42

Gave up after 30 mins., maybe too early...hahaha

Re: AXS Customer Service
Posted by: Roadster32 ()
Date: April 24, 2018 12:12

They picked up the phone after 40 mins. today.
So I guess I was lucky.
They can change to ETicket 2 weeks before the event, which is fine, but you have to spend another 40 mins. in the waiting line I fear.



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