I finally got my FOS - Keith's side (VPRAVO) for Brno but had to go through quite a lot - I got the following email which told me that if I had a VISA, the information had to be faxed to them. Also a separate email said they will hold the tickets at their office in PRAGUE until the day of the show:
here are the instructions from ticketpro.cz:
Dear Mrs. Valerie,
if you order the tickets through the internet there is not a possibility to chose the tickets. It is chosen
accidentally.
If you like tickets for the standing front of the stage on the right you can order them by the email or by our call center +420 296 333 333.
We need a number, validity, type of your credit card, owner's name, address and signature. We need also a control code that is mentioned on the reverse side of the card on the signature strip for Mastercads and Visa cards (the control code has three characters).
If you are a VISA card holder, please send the details by fax.
Tickets can be ordered only by the creditcard holder.
It is not allowed to use creditcard of someone else.
It is not allowed to make payment for benefit of someone else.
Afterwards we can hold your tickets in our office in Prague.
Best regards,
Lenka Teichmanová
supervisor objednávek a prodeje
E:
ticket@ticketpro.czT: 234 704 234 | F: 234 704 204
TICKETPRO a.s. | Klimentská 1515/22 | 110 00 Praha 1