Any experience with customer service at the official store? Ordered a poster and wasn't surprised to have it arrive with heavy creasing. The cardboard tube wasn't damaged, so it probably started out this way.

Should've bought it at the concert, argh! How can they be so careless if they're charging so much?



Edited 1 time(s). Last edit at 2024-07-29 22:25 by cyclist.

I had the same thing happen to me. It took multiple Emails to finally have another poster to be mailed to me. Crossing my fingers its not damaged also??? But, Very Surprised at poor customer service and runaround

Postie probably a Beatles fan ......



ROCKMAN

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lasheef
I had the same thing happen to me. It took multiple Emails to finally have another poster to be mailed to me. Crossing my fingers its not damaged also??? But, Very Surprised at poor customer service and runaround

Customer service made me submit a claim through an insurer named Route. I could select a replacement or refund. I chose replacement, but yeah, I'll be surprised if it arrives undamaged...

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Rockman
Postie probably a Beatles fan ......

Careful with that axe Eugene.

I had the same problem in 2022, it happened twice and twice I got an even more damaged replacement litho. So...you have to be very lucky if you got it undamaged.

I ordered four, and three of them were in fine shape, but the fourth had some wrinkling in the metallic foil (Santa Clara). Communication with ROUTE went well. They were quick to respond. They requested pictures of the damage and sent another that en route. We'll see what kind of shape it is in upon arrival.

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JivinSisterFanny
I ordered four, and three of them were in fine shape, but the fourth had some wrinkling in the metallic foil (Santa Clara). Communication with ROUTE went well. They were quick to respond. They requested pictures of the damage and sent another that en route. We'll see what kind of shape it is in upon arrival.

I have the same issue: metallic foil wrinkling, also Santa Clara. Doesn't bode so well.

But yes, I was sent to Route, and the replacement request got approved quickly. Wishing luck to us both! Glad to hear three of them were fine.

Since the replacement is also covered by Route, I can see this going on endlessly. I just want a poster in good shape!

FYI... Mine is a Santa Clara poster also... Seems there's a bad batch of posters or Bad shipping department care, or both? Still waiting on replacement w/fingers crossed for no damage this time...

The package/tube was not damaged in my case at the time in 2022, so I got the feeling that the lithos were either already damaged before being shipped, or that they were put into the packaging very roughly, without any care.

FYI... I just received a replacement Santa Clara Litho as the 1st one came damaged... Well this replacement is also Damaged as whoever is rolling these into the shipping tube is "crinkling/bending" the lithos... Gotta think all the Santa Clara lithos are damaged and I have unfortunately requested a refund and will go without a Santa Clara Concert keepsake! Really bummed and wasting too much time on this now....

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lasheef
FYI... I just received a replacement Santa Clara Litho as the 1st one came damaged... Well this replacement is also Damaged as whoever is rolling these into the shipping tube is "crinkling/bending" the lithos... Gotta think all the Santa Clara lithos are damaged and I have unfortunately requested a refund and will go without a Santa Clara Concert keepsake! Really bummed and wasting too much time on this now....

Arghhh that's a drag to hear. I'm getting my "replacement" tomorrow. Kicking myself for not purchasing one at the show. What a joke.

I received me replacement litho and it was even worse than the first one that I bought. I have a requested another Santa Clara replacement, Hopefully, third time is the charm!

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cyclist

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lasheef
FYI... I just received a replacement Santa Clara Litho as the 1st one came damaged... Well this replacement is also Damaged as whoever is rolling these into the shipping tube is "crinkling/bending" the lithos... Gotta think all the Santa Clara lithos are damaged and I have unfortunately requested a refund and will go without a Santa Clara Concert keepsake! Really bummed and wasting too much time on this now....

Arghhh that's a drag to hear. I'm getting my "replacement" tomorrow. Kicking myself for not purchasing one at the show. What a joke.

Update: the replacement for my damaged Santa Clara lithograph has arrived. It is from Thunder Ridge in Missouri. Strike 2!

It took three tries but I just received a perfect condition Santa Clara poster!

Glad to hear that 3rd time was a charm for you! I quit at 2 damaged ones and now 2nd guessing myself? Oh well...