My LDs are #347/348. Stay positive, probably they have plenty of control to do and the expected repay email will comes.
Anyways, if that can help, double check your profile on TM BE to be sure that your email and phone are ok.



Edited 1 time(s). Last edit at 2022-07-09 14:13 by lenurb.

Quote
satisfaction2

Quote
cool43
Still no news from ticketmaster.
I have sent again a mail to miss Katerijn ([email protected]).
Here is the copy

Hello Katerijn,

I'm sorry to disturb you again but it's half of the day and there is no sign of evolution about the cancelation of the LUCKY DIP TICKETS.
Until now i didn't get any link to pay again and to make available my tickets.

It's very stressful and we expect a very bad show on monday due to this fact.
Ticketmaster order is 3959250
Placement non numéroté / Réf : Lucky Dip-119
Placement non numéroté / Réf : Lucky Dip-120
Name : Thierry Dhainaut

We are still many in this situation, please help us!!!
Please give us a solution as soon as possible please;

Thanks in advance for your effort!

Hope she will follow up..
Fortunately i bought LD for The Paris concert too as i expected problems in my own country. Realy a shit!!!

"It's very stressful and we expect a very bad show on monday due to this fact."

KEEP COOL. What is wrong with you? NOBODY expects a very bad show.

Sorry for my english, it will be a great show from The Stones but you know when you are a bit stressful due the fact you think you'll have to fight at the counter to get your due, it's realy not pleasant...
It's also unfair that nobody from ticketmaster can reply on saturday as the office is supposely closed. They reply to email from monday to friday from 9.00 to 5.00pm and that's it.

Brussels LD link shows "sold out" at the moment.



Edited 1 time(s). Last edit at 2022-07-09 14:41 by Topi.

Quote
ErwinH

info
[www.brussels.be]

Quote
frankotero
I like the picture of mannekin piss. Would make a good poster.

They did that in 2014.
[iorr.org]

Quote
Topi
Brussels LD link shows *sold out" at the moment.

of course. I think it was another mistake that they made LD officially available yesterday evening

And people probably took advantage of that mistake.

Pit B, Golden Circle, GA and seats still available.

Quote
Topi
And people probably took advantage of that mistake.

I checked several links yesterday and today to LDs but it was not possible to order, no idea why those pages are available

Quote
lenurb

Quote
Topi
And people probably took advantage of that mistake.

I checked several links yesterday and today to LDs but it was not possible to order, no idea why those pages are available

Hi Lenurb,

Do you plan to attend Brussels show?
I am in… pit B.

Ludovic (we met in HP1).



Edited 1 time(s). Last edit at 2022-07-09 14:55 by RiffKichards.

Quote
cool43

Quote
ErwinH

info
[www.brussels.be]

I think this guy was beside me at HP1.

Ticketmaster Belgium is waking up:
2 emails and 1 SMS within a few minutes:


Dear fan,

Please check your mailbox for more information regarding your: The Rolling Stones - Lucky Dip order.

Kind regards,
Ticketmaster Belgium

An sms and a new mail

As explained in our previous mail. Due to a technical issue, your Lucky Dip order was cancelled and refunded onto the original method of payment.

This morning you have received a new email with a payment link. We kindly ask you to finalize the payment as quickly as possible if you haven't done this yet.

Once we have received your payment, you will receive more information on how to collect your tickets at the venue.

We are sorry for this inconvenience.

Kind regards,
Ticketmaster

Quote
RollingWithEdward
Ticketmaster Belgium is waking up:
2 emails and 1 SMS within a few minutes:


Dear fan,

Please check your mailbox for more information regarding your: The Rolling Stones - Lucky Dip order.

Kind regards,
Ticketmaster Belgium

2 ? I only got one, but received the payment link this morning

Quote
ChrisL
If anyone is looking for Lucky Dips for Brussels, let me know.
I got the refund but I can't go anyway, so if someone else wants them they can have my link (if/when I get it) and buy it themselves, if it will work that way.

Please contact your [email protected]
They need a ticket but your email is hidden

Quote
lenurb

Quote
Topi
And people probably took advantage of that mistake.

I checked several links yesterday and today to LDs but it was not possible to order, no idea why those pages are available

I was able to put a pair of LDs into my shopping cart yesterday using this link:


[www.ticketmaster.be]



Edited 1 time(s). Last edit at 2022-07-09 15:40 by Topi.

Quote
bengigan

Quote
ChrisL
If anyone is looking for Lucky Dips for Brussels, let me know.
I got the refund but I can't go anyway, so if someone else wants them they can have my link (if/when I get it) and buy it themselves, if it will work that way.

Please contact your [email protected]
They need a ticket but your email is hidden

I sent the link to that email.
Good luck!

Quote
Topi

Quote
lenurb

Quote
Topi
And people probably took advantage of that mistake.

I checked several links yesterday and today to LDs but it was not possible to order, no idea why those pages are available

I was able to put a pair of LDs into my shopping cart yesterday using this link:


[www.ticketmaster.be]

it worked yesterday evening but doesn't work anymore

Just received the email for payment asap, but no payment link this morning



Edited 2 time(s). Last edit at 2022-07-09 15:53 by Parisrambler.

Actually 1 SMS + 3 emails this morning :

1) email with payment link
2) email about the technical issue and to pay with the link
3) email as answer to my question to ticketmaster with the same explanation
4) SMS to check my email....

Busy Ticketmaster....

still going for GA tickets to avoid the mess at the counter on Monday...

Quote
RiffKichards
Hi Lenurb,
Do you plan to attend Brussels show?
I am in… pit B.
Ludovic (we met in HP1).

Yes
If I can repay my LDs... and so why not in Pit B

I arrived in Leuven today at 13.

JumpingKentFlash

Quote
RollingWithEdward
Actually 1 SMS + 3 emails this morning :

1) email with payment link
2) email about the technical issue and to pay with the link
3) email as answer to my question to ticketmaster with the same explanation
4) SMS to check my email....

Busy Ticketmaster....

still going for GA tickets to avoid the mess at the counter on Monday...

I only got a reply to my complaint but nothing else – let alone the payment link

Quote
slewan

Quote
RollingWithEdward
Actually 1 SMS + 3 emails this morning :

1) email with payment link
2) email about the technical issue and to pay with the link
3) email as answer to my question to ticketmaster with the same explanation
4) SMS to check my email....

Busy Ticketmaster....

still going for GA tickets to avoid the mess at the counter on Monday...

I only got a reply to my complaint but nothing else – let alone the payment link

It's the same with me

Got this form Ticketmaster:

TICKET PICK-UP INSTRUCTIONS
Your Lucky Dip order in your Ticketmaster account looks cancelled. This totally normal as you will collect your tickets at the venue.
You and your guest must pick up the tickets in person from the Box Office located at ENTRANCE GREEN (click here).
Box Office pick-up time starts at 4 pm.
Your picture ID, confirmation mail, and the credit card used to make the purchase are required for pick-up. You will not be permitted to pick up your tickets without these three (3) items.
Once you and your guest have the tickets in hand, you may be escorted directly into the venue. There may not be an opportunity to leave with your tickets before going into the show.
If we suspect any reselling or transfer of these tickets they will be immediately voided, and you will not be entitled to any refund.
Parking and Driving Directions are found here: [www.greenhousetalent.com]
Enjoy the show!

Lol didnt get that ond. Anyway…

Everybody got their pay link email?

just got an email from ticketmaster, sorry it's in french

Bonjour très chèr.e fan des Stones !

Vous avez acheté des tickets Lucky Dip pour le spectacle des Rolling Stones du 11 juillet au Stade Roi Baudouin. Voici tout ce que vous devez savoir :

Un nombre limité de tickets Lucky Dip ont été mis en vente à un prix spécialement bas. Les places auxquelles ils donnent droit sont réparties un peu partout dans le stade (Side View, Upper Level et Diamond Pit). Vous et votre invité découvrirez l’emplacement des places qui vous ont été attribuées le soir du concert, au moment d’aller chercher vos tickets.

Nous mettons en œuvre une politique de lutte impitoyable contre le marché noir. Nous ne voulons pas que ces tickets soient vendus à des prix prohibitifs sur des sites de deuxième main, alors qu’ils sont destinés aux vrais fans des Stones. Nous vous prions donc de lire attentivement ce qui suit pour que votre soirée se déroule au mieux.

INSTRUCTIONS POUR LE RETRAIT DES TICKETS
Votre commande Lucky Dip dans votre compte Ticketmaster, semble être annulée. Ceci est normal, vu que vous recevrez vos ticket au concert / au stade.
Vous et votre invité devez retirer vos tickets en personne au Box Office situé à l’ENTRÉE VERTE (cliquez ici).
Le retrait au Box Office commence à 16 heures.
Lors du retrait de vos tickets, l’on vous demandera une pièce d’identité avec photo, votre confirmation d’achat et la carte de crédit utilisée. Vous ne serez pas autorisé à récupérer vos tickets si vous n’avez pas avec vous ces trois (3) pièces.
Une fois en possession de vos tickets, vous serez invité à rejoindre directement le stade. Vous ne serez en aucun cas autorisé à quitter le site avec vos tickets avant le spectacle.
Si nous suspectons une revente ou un transfert de tickets, ceux-ci seront immédiatement annulés, sans que vous n’ayez droit à un quelconque remboursement.
Suivez ce lien pour les instructions de parking et de circulation sur le site : [www.greenhousetalent.com]
Bon spectacle !

google translate

Hello dear Stones fan!

You have purchased Lucky Dip tickets for the Rolling Stones show on July 11 at the King Baudouin Stadium. Here's everything you need to know:

A limited number of Lucky Dip tickets have gone on sale at a specially low price. The seats to which they entitle are distributed throughout the stadium (Side View, Upper Level and Diamond Pit). You and your guest will discover the location of the seats allocated to you on the evening of the concert, when picking up your tickets.

We implement a policy of ruthless fight against the black market. We do not want these tickets to be sold at prohibitive prices on second-hand sites, when they are intended for true Stones fans. We therefore ask you to read the following carefully so that your evening goes as smoothly as possible.

INSTRUCTIONS FOR COLLECTING TICKETS
Your Lucky Dip order in your Ticketmaster account appears to be cancelled. This is normal, as you will receive your tickets at the concert / stadium.
You and your guest must collect your tickets in person at the Box Office located at the GREEN ENTRANCE (click here).
Box Office pick-up begins at 4 p.m.
When collecting your tickets, you will be asked for photo ID, your purchase confirmation and the credit card used. You will not be allowed to collect your tickets if you do not have these three (3) coins with you.
Once in possession of your tickets, you will be invited to go directly to the stadium. Under no circumstances will you be allowed to leave the site with your tickets before the show.
If we suspect a resale or transfer of tickets, these will be canceled immediately, without you being entitled to any refund.
Follow this link for parking and traffic instructions on the site: [www.greenhousetalent.com]
Good show!

"Your Lucky Dip order in your Ticketmaster account looks cancelled. This totally normal as you will collect your tickets at the venue."

joke of the year!

Same email received with instructions 3 mn ago
But no sms neither email for repay, for the moment

Quote
Torsten
Got this form Ticketmaster:

TICKET PICK-UP INSTRUCTIONS
Your Lucky Dip order in your Ticketmaster account looks cancelled. This totally normal as you will collect your tickets at the venue.
You and your guest must pick up the tickets in person from the Box Office located at ENTRANCE GREEN (click here).
Box Office pick-up time starts at 4 pm.
Your picture ID, confirmation mail, and the credit card used to make the purchase are required for pick-up. You will not be permitted to pick up your tickets without these three (3) items.
Once you and your guest have the tickets in hand, you may be escorted directly into the venue. There may not be an opportunity to leave with your tickets before going into the show.
If we suspect any reselling or transfer of these tickets they will be immediately voided, and you will not be entitled to any refund.
Parking and Driving Directions are found here: [www.greenhousetalent.com]
Enjoy the show!

I just received the same mail.
So, in my account it says: LD tickets are canceled, which seems to be normal? Also priced as -€56,- (MINUS 56EUR)
I didn't get an email that my tickets were canceled, not a refund nor an email with a new paymentlink...
So everything is OK then?

Okay, okay, I just sent another e-mail to Katrijn about this..........



Edited 1 time(s). Last edit at 2022-07-09 17:14 by skyhawk.