Quote
PaintMonkeyManBlack
Very afraid they will enjoy their weekend and leave us hanging there. Damn…

I tried to contact them via twitter and retweeted it to @rollingstones . Maybe sombody reads it

Same for me what can we do?? Show is only in 3 days

Quote
bspring1
Same for me what can we do?? Show is only in 3 days

the only thing we can do is to travel to Brussels, go to the box office, pretend that we were not informed about the cancelation and demand out tickets

Has this EVER happened before with LDs or is this the first time ?

With any luck we will keep the refunds and everyone going will get their tickets as well.

Quote
ChrisL
With any luck we will keep the refunds and everyone going will get their tickets as well.

I would not bet on that option



Edited 1 time(s). Last edit at 2022-07-08 20:17 by slewan.

Got cancelled, too....this is not a very nice situation...

I just an email from them. Error and they will allow people to buy again tomorrow.

Due to a technical issue, your Lucky Dip order was cancelled and refunded onto the original method of payment.
We have created immediately a new order with your Lucky Dip tickets.

You will receive a link with payment instructions tomorrow to redo the order. By doing the payment again, your Lucky Dip order is guaranteed.

We are sorry for this inconvenience.

Kind regards,
Ticketmaster



Edited 1 time(s). Last edit at 2022-07-08 20:18 by ChrisL.

Got a mail!!! Its a mistake!!!!! They will fix it

Due to a technical issue, your Lucky Dip order was cancelled and refunded onto the original method of payment.
We have created immediately a new order with your Lucky Dip tickets.

You will receive a link with payment instructions tomorrow to redo the order. By doing the payment again, your Lucky Dip order is guaranteed.

We are sorry for this inconvenience.

phew...

Just recieved an e-mail saying it is due to a technical problem. New order will be placed with payment instructions tomorrow

If anyone is looking for Lucky Dips for Brussels, let me know.
I got the refund but I can't go anyway, so if someone else wants them they can have my link (if/when I get it) and buy it themselves, if it will work that way.

Gotta say; I was really freaked out but they responded fast, clear and with a good solution.

Can anybody post the e-mail? I ordered LD. Haven‘t received any info about this mess.

Hi everybody, i'm Thierry From Belgium.
My LD tickets were canceled too just a few minutes after 5.00Pm. i have sent immediatly a mail to ticketmaster but the opening hours office are from mondy to FRIDAY until 5.00PM.
So i don't expect a reply before monday (too late)

I have contacted greenjouse talent, the organizer of the event and i've just got an email from them but i'm not satisfied about their reply which is "go to the desk at the green entrance and you will get your tickets).

So it seems a bit confused and i'm very disappointed as it is the first time it happens to me. Never got problem like this with ld tickets during the last 2 tours.

Maybe more we are and more chance we will be heard :
Send a mail in dutch, english or french to [email protected] and explain your situation. More mails she will get this evening more chance we have not to face problems at the desk on monday.

I let you know my own issue....

oops i forgot, they didn't send email to confirm that the LD TICKETS were canceled.

you are lucky, it was probably before 5.00pm?! ;-)

About the Lucky Dip Brussels situation. They say this:

Due to a technical issue, your Lucky Dip order was cancelled and refunded onto the original method of payment.
We have created immediately a new order with your Lucky Dip tickets.
You will receive a link with payment instructions tomorrow to redo the order. By doing the payment again, your Lucky Dip order is guaranteed.

So it means they will re-process the LD orders within 24 hours.

Bjornulf

‘Due to a technical issue, your Lucky Dip order was cancelled and refunded onto the original method of payment.’

I don’t have recieved my refund yet, but my order is cancelled. Any other people with that same problem? And now they want me to transfer the money again for a second time or what?

Don`t worry, be happy.

Got my refund (paypal)
and
tomorrow I will get guaranteed LD (with PIT)

Did they cancel all lucky dip orders or are there some that have not been affected?

when i login i see my LD are cancelled.. but no e-mail from ticketmaster?

Life's just a cocktail party on the street

Quote
Topi
Direct LD link if someone needs to buy:

[www.ticketmaster.be]

i just did rebuy... what a mess

Life's just a cocktail party on the street

Quote
cool43
Hi everybody, i'm Thierry From Belgium.
My LD tickets were canceled too just a few minutes after 5.00Pm. i have sent immediatly a mail to ticketmaster but the opening hours office are from mondy to FRIDAY until 5.00PM.
So i don't expect a reply before monday (too late)

I have contacted greenjouse talent, the organizer of the event and i've just got an email from them but i'm not satisfied about their reply which is "go to the desk at the green entrance and you will get your tickets).

So it seems a bit confused and i'm very disappointed as it is the first time it happens to me. Never got problem like this with ld tickets during the last 2 tours.

Maybe more we are and more chance we will be heard :
Send a mail in dutch, english or french to [email protected] and explain your situation. More mails she will get this evening more chance we have not to face problems at the desk on monday.

I let you know my own issue....

Here is wat I send in Dutch to Katrijn of Greenhouse Talent. Feel free to copy, adjust and to mail it to katrijn@greenhousetalent.be

Beste Katrijn,

Ik heb eerder dit jaar Lucky Dip tickets besteld voor het concert van de Rolling Stones op maandag 11 juli aanstaande in Brussel. Tot mijn grote verbazing zag ik zojuist op mijn account van ticketmaster.be dat deze vandaag, vrijdag 8 juli als “geannuleerd” staan. Hierover ben ik niet op de hoogte gesteld door ticketmaster.be, noch door e-mail, noch heb ik een terugbetaling mogen ontvangen. Van andere Rolling Stones-fans verneem ik dat sommigen wel reeds een mail en/of een terugstorting hebben ontvangen. Verder lees ik van diegene die de annuleringsmail wel hebben ontvangen, dat deze het volgende vermeld:

Due to a technical issue, your Lucky Dip order was cancelled and refunded onto the original method of payment.
We have created immediately a new order with your Lucky Dip tickets.
You will receive a link with payment instructions tomorrow to redo the order. By doing the payment again, your Lucky Dip order is guaranteed.
We are sorry for this inconvenience.

Kunt u mij aangeven hoe nu verder? Krijg ik nu die mail / link met betaalinstructies gegarandeerd binnen 24uur? En wat als ik nu geen link ontvang en/of geen Lucky Dips kan krijgen, wat gebeurt dan met de door mij gemaakte hotelboeking en reisboeking.

Graag een passend antwoord, voornamelijk omdat ik niet geïnteresseerd ben ik een terugbetaling, maar gewoon mijn bestelde tickets gegarandeerd wil ontvangen en het concert wil bezoeken!!

Met vriendelijke groet,
.....

Translated by the Google-translate machine:

Dear Katrijn,

Earlier this year I ordered Lucky Dip tickets for the Rolling Stones concert on Monday 11 July in Brussels. To my great surprise, I just saw on my ticketmaster.be account that these are listed as “cancelled” today, Friday 8 July. I was not informed of this by ticketmaster.be, nor by email, nor have I received a refund. I hear from other Rolling Stones fans that some have already received an email and/or a refund. I also read from those who did receive the cancellation email that it states the following:

Due to a technical issue, your Lucky Dip order was canceled and refunded onto the original method of payment.
We have created immediately a new order with your Lucky Dip tickets.
You will receive a link with payment instructions tomorrow to redo the order. By doing the payment again, your Lucky Dip order is guaranteed.
We are sorry for this inconvenience.

Can you tell me how to proceed? Will I now receive that email / link with payment instructions, guaranteed within 24 hours? And what if I don't receive a link and/or can't get Lucky Dips, what happens to the hotel booking and travel booking I made?

I would like a suitable answer, mainly because I am not interested in a refund, but just want to receive my ordered tickets guaranteed and visit the concert!

Sincerely,
.......

I hope they do not sell more Lucky Dip tickets than they actually have...

I'm wondering if they link they said to send tomorrow might be the same link as the link where you can buy Lucky Dip tickets right now.

Quote
MononoM

Quote
Topi
Direct LD link if someone needs to buy:

[www.ticketmaster.be]

i just did rebuy... what a mess

Already got my answer from Katrijn

Beste John,

Excuses voor het ongemak!

Morgen ontvang je opnieuw een betaallink, jouw tickets zijn gereserveerd, dus dit komt zeker in orde!

Je dient juist de betaling opnieuw uit voeren.

Sowieso heb je tickets, als je opnieuw betaald.

Mocht er nog iets zijn, contacteer me gerust.

Groetjes,
Katrijn

Google translate:

Dear John,

Sorry for the inconvenience!

Tomorrow you will receive another payment link, your tickets are reserved, so this will certainly be sorted out!

You just have to make the payment again.

In any case, you have tickets if you pay again.

If there is anything else, feel free to contact us.

Greetings,
Katrijn

Quote
Stoneswolf
I hope they do not sell more Lucky Dip tickets than they actually have...

Well,they would just have to honor all purchases, right?

And it's not like Brussels was sold out anyway.

That sounds good.

Quote
skyhawk
Already got my answer from Katrijn

Beste John,

Excuses voor het ongemak!

Morgen ontvang je opnieuw een betaallink, jouw tickets zijn gereserveerd, dus dit komt zeker in orde!

Je dient juist de betaling opnieuw uit voeren.

Sowieso heb je tickets, als je opnieuw betaald.

Mocht er nog iets zijn, contacteer me gerust.

Groetjes,
Katrijn

Google translate:

Dear John,

Sorry for the inconvenience!

Tomorrow you will receive another payment link, your tickets are reserved, so this will certainly be sorted out!

You just have to make the payment again.

In any case, you have tickets if you pay again.

If there is anything else, feel free to contact us.

Greetings,
Katrijn

Good but what about people who didnt get a email. Hope they get an email tommorrow