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MrEcho
I have seen shows all over Europe and in the US (Rolling Stones and other acts), but the worst-organized shows were the German shows. In some cases it seems like a miracle that no one got hurt. In most cases the problem was inadequate crowd control and lack of information outside of the venues before the shows. In several cases there were no barriers/wavebreakers outside of the entrances, people were pressed up against the doors and were pushed inside from behind once the doors opened and were then manhandled for "gatecrashing" while others ran past the panicking venue staff without being checked at all. It's not the same at every venue and in every town (Düsseldorf always seems to be OK), but that's the general impression.
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SomeTorontoGirl
Nothing worse than messing up entry to a concert. This one sounds bad, likely exceeded only by the 2017 Paris ‘No Filter Pit’ debacle when the arena staff translated that to ‘No Pit Access’. The mind boggles.
In Detroit I lined up for hours for the Pit, only to be given the wrong wristband which, in my haste, I didn’t notice. Showing my electronic ticket and explaining it was a mistake had no effect. It took hours to sort (at least I was there early) and I was way at the back which, normally, would be great, but I’m short and, having waited in the cold for hours, I was pretty grouchy about it.
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ThinAir
Yes, it was a disaster. but i guess this is the problem of bands/crew staying inside a bubble and thus not being able to recognize such problems.
and it's the local promotor to blame for opening one hour late and only having one open window to pick up tickets.
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Christiaan
To say you shouldn’t expect that much because you payed less is a bit harsh to say it friendly. It is still a lot of money. And organization still make money of it…. It was just very poor organized. They knew exactly how many tickets are sold. They could have counted out how many time it should took to hand out the tickets. The fact they opened a hour and 40 minutes and only opening the second counter after 20.00 o’clock or something didn’t help at al.
So far for German “gründlichkeit”
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PaintMonkeyManBlack
Rain is no excuse, even without rain there would be the same problems.
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PaintMonkeyManBlack
Rain is no excuse, even without rain there would be the same problems.
Well, you don't know that, do you? Due to rain, just like entrance, they opened LD over an hour late. Everyone should have gotten their tix in time, had they opened on time. When people line up at the wrong place, it's not their fault. If some wait until last minute, coupled with the bad weather delay, some are bound to be late. Some got their tix in time.
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PaintMonkeyManBlack
Rain is no excuse, even without rain there would be the same problems.
Well, you don't know that, do you? Due to rain, just like entrance, they opened LD over an hour late. Everyone should have gotten their tix in time, had they opened on time. When people line up at the wrong place, it's not their fault. If some wait until last minute, coupled with the bad weather delay, some are bound to be late. Some got their tix in time.
I do know this. Because no rain would have opened the lucky dip 1 hour earlier, and I can tell you that Topi got his LD after missing 2 songs, and the line behind him was intense. So yes, no rain would have spared some people trouble. But still it would have taken hours and people missing parts of the show due to bad organisation.
It was very preventable really. They know how many LD there are sold, and they know how much time it takes. It's not the first time they do this. One counter will be garantued problems. Also they didn't need to wait handing out LD's at 17h. There just is no good reason.
Even at the spot they could have speed up the process by stop checking CC and ID and skipping the irrelevant wristbands. Not ideal, but if you have a situation like this you need someone who can decisions to solve things. And yesterday I was searching, asking and looking for someone who could help but everybody just shrug their shoulders and saying they can't help it.
PS: I was there at 17.10 and got my tickets 20.30. That's NOT turning up late, and I was in the right cue.
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PaintMonkeyManBlack
Sorry but your information is wrong. Without rain they would open up at 17.00. Not 2 hours earlier. The main problem was they only had one counter for maybe 500 dips (1000 people). Every person needs to check ID, CC and get wristbands (2x). If this takes 30 seconds a time you need 250 minutes for everybody to get dips. Bad organisation was the main problem. Not the weather.
Also people in the LD queue who wanted to buy normal tickets where A. not a lot. And B. pretty sure they would find out they where in the wrong line before reaching the counter (after 3 hours). So they didn't add anything to the net waiting time for other people.
I agree what you are saying about temp workers. That's why I tried to talk to people with portophones. I am not thinking they can help themself. But when NOBODY can reach someone from the organisation it is just another case of bad organisation. You always need people onsite who can make decisions or at least can escalate problems.
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Stonesfan2146
A question to someone who knows. I was one of the people who did get in during Tumbling Dice after waiting for hours. It was the worst to hear the band start and you're still outside as a big fan.
Does anyone know where to write or who to write to avoid this happening again. I will also be at the Gelsenkirchen show and I don't wanna go through this ever again.
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PatrickS77
60 € is not a lot of money. It's by far the cheapest you could spend and end up with the most expensive ones which cost almost 10 times as much. Obviously, ideally you should get the ticket in time, but the rain situation most likely screwed everything up. There was even talks of the possibility that the show wouldn't happen due to weather. It was not the normal situation.
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SomeTorontoGirlQuote
PatrickS77
60 € is not a lot of money. It's by far the cheapest you could spend and end up with the most expensive ones which cost almost 10 times as much. Obviously, ideally you should get the ticket in time, but the rain situation most likely screwed everything up. There was even talks of the possibility that the show wouldn't happen due to weather. It was not the normal situation.
It’s a lot of money if you book flights and hotels to be at a show and get in well after it starts. Not to mention the stress, and apparent lack of action or apology from the venue. I’d be grouchy as hell.
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PatrickS77
60 € is not a lot of money. It's by far the cheapest you could spend and end up with the most expensive ones which cost almost 10 times as much. Obviously, ideally you should get the ticket in time, but the rain situation most likely screwed everything up. There was even talks of the possibility that the show wouldn't happen due to weather. It was not the normal situation.
It’s a lot of money if you book flights and hotels to be at a show and get in well after it starts. Not to mention the stress, and apparent lack of action or apology from the venue. I’d be grouchy as hell.
For sure. But attending concerts for which you have to fly to and book a hotel is on you. That's not the responsibility of the promoter.
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treaclefingersQuote
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SomeTorontoGirlQuote
PatrickS77
60 € is not a lot of money. It's by far the cheapest you could spend and end up with the most expensive ones which cost almost 10 times as much. Obviously, ideally you should get the ticket in time, but the rain situation most likely screwed everything up. There was even talks of the possibility that the show wouldn't happen due to weather. It was not the normal situation.
It’s a lot of money if you book flights and hotels to be at a show and get in well after it starts. Not to mention the stress, and apparent lack of action or apology from the venue. I’d be grouchy as hell.
For sure. But attending concerts for which you have to fly to and book a hotel is on you. That's not the responsibility of the promoter.
So they don't mind having a reputation of giving the audience a poor experience, as the flight & hotel is 'on them'? What does that have to do with it?
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Stonesfan2146
A question to someone who knows. I was one of the people who did get in during Tumbling Dice after waiting for hours. It was the worst to hear the band start and you're still outside as a big fan.
Does anyone know where to write or who to write to avoid this happening again. I will also be at the Gelsenkirchen show and I don't wanna go through this ever again.
Probably best to write to the tour promoter FKP Scorpio Konzertproduktionen GmbH, though I imagine the actual organisation on how to hand out tickets is done by local companies, so things will be different in Gelsenkirchen anyway, but in case it's not, since they are in charge of those 2 german concerts, I don't think you're wrong letting them know about your grievances and they have the power to make sure things got different in Gelsenkirchen or offer any compensation.
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Oriongalaxy
Usually confirmation and details show up on your email one day before the concert.
I guess it was handled this way so far.
Good luck!
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slewan
The LD pick up was badly organized for sure (it was much better at the same place in 2017), but Stuttgart 2018 was really dangerous and it's still a miracle to me that no bones were broken
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PatrickS77
60 € is not a lot of money. It's by far the cheapest you could spend and end up with the most expensive ones which cost almost 10 times as much. Obviously, ideally you should get the ticket in time, but the rain situation most likely screwed everything up. There was even talks of the possibility that the show wouldn't happen due to weather. It was not the normal situation.
It’s a lot of money if you book flights and hotels to be at a show and get in well after it starts. Not to mention the stress, and apparent lack of action or apology from the venue. I’d be grouchy as hell.
For sure. But attending concerts for which you have to fly to and book a hotel is on you. That's not the responsibility of the promoter.
So they don't mind having a reputation of giving the audience a poor experience, as the flight & hotel is 'on them'? What does that have to do with it?
Nothing. That's why the argument, it's a lot of money if you book flights and hotels, is ridiculous. It has nothing to do with the gamble you took on buying a, compared to what you get and what others paid, dirt cheap ticket.