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IrixQuote
Happy24
Plus another thing is, that sending back the tickets can not be seen as accepting the voucher, since there is no choice.
Yes, but there's the German law (at least valid for Eventim) and their choice #1 is the Voucher, the Refund is only possible in case of plights.
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Happy24
I guess you are right. I will wait. But even if I get some voucher, I don't expect to use it. I don't expect any act that I would be willing to travel abroad for to be on tour the next year.
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IrixQuote
Happy24
I guess you are right. I will wait. But even if I get some voucher, I don't expect to use it. I don't expect any act that I would be willing to travel abroad for to be on tour the next year.
You could try to contact the Promoter (Live Nation?), describe the situation (cancelled Concert, abroad) and that you wanna have a Refund. If Live Nation explicit agrees for the Refund you can show this Eventim, deny the Voucher and try to demand the Refund instead.
It's all complicated, normally you'll need a lawyer for such a case. But the question is if it's worth it, e.g. €200 fees for the lawyer, to get back the €35 shipping costs from Eventim ....
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Happy24
And now, since there are 2 promoters, how would the voucher actually work? For events of both of them or just one? And if I was to apply for a refund in 2022, which promoter would pay me back?
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bv
I have tickets to one of the Elton John "farewell tour" shows in Oslo Norway Sept this year. Just now I got an e-mail saying the show is postponed until September 2021. They never asked if it was ok for me to hold on to the ticket, and to give them a loan of my money for 12 more month. They did not even tell me what to do if I wanted a refund.
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bv
I have tickets to one of the Elton John "farewell tour" shows in Oslo Norway Sept this year. Just now I got an e-mail saying the show is postponed until September 2021. They never asked if it was ok for me to hold on to the ticket, and to give them a loan of my money for 12 more month. They did not even tell me what to do if I wanted a refund.
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Happy24
As I wrote before, there were two promoters of the event - LiveNation and ARGO Konzerte. Of course, it says the voucher is valid for the ARGO Konzerte events.
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Chris Fountain
Can't the bank replenish the account and resolve the issue? That is what I usually do during a transaction dispute.
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bvQuote
Chris Fountain
Can't the bank replenish the account and resolve the issue? That is what I usually do during a transaction dispute.
When I buy stuff outside Norway I pay with my American Express card, and if there is a dispute, amex are great because they refund and then chase the ones who drag their feet.
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IrixQuote
Happy24
As I wrote before, there were two promoters of the event - LiveNation and ARGO Konzerte. Of course, it says the voucher is valid for the ARGO Konzerte events.
Strange that this is not a general voucher that you can redeem on Eventim. The upcoming events on [www.Argo-Konzerte.de] look rather boring, so the voucher could indeed be useless for you. I would try to contact Live Nation, describe that you've got the voucher, but there's no alternative event (the original event was cancelled) and that you wanna have a voucher valid for all Live Nation events (instead of Argo only).
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bv
The ticket industry is sitting on "postponed" concert ticket values worth quite a bit of money.