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Hound Dog
I have several orders just up in the air with the stones official web site. If you contact them you get an automatic reply and and its asks not to reach out to them again and it will only slow things. Never got anything about the new On-Air album. And if you can believe this I am waiting for a few concert posters I ordered in 2015. Nobody got back to me on that either. What a horrible way of doing business.
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ChrisL
Just a suggestion ...
If you have a Twitter account, send a tweet to the official account @RollingStones and say you have been having trouble.
It may not help, but normally big companies answer because the bad PR is out there for all the world to see.
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GasLightStreet
Screw it.
Flood their Twitter, their FaceBook page, YouTube page - over and over with hashtags etc with how bad it is. I know it's not a big deal in life but they are taking people's money, hard earned or not.
Bomb them with how lame they are. "Since when is being the greatest rock'n'roll band a business of stealing money?" Because at this point, the posters you ordered in 2015 qualifies as THEFT, don't'cha think? Hopefully you used a credit card - you can tell the credit card company to deal with it - you want yer goddamn money back and they HAVE to do it. Then they notify The Rolling Stones' company that they suck, in so many words. THEY (rollingstones.screwyou) have a part in it. It's a subsidiary of 'screw the big record labels' with the peer-to-peer thing a while back - oh, well, lookeee here, someone wants a poster/book/hat/etc - let's just not send it to them!
That's bullshit. Mick Jagger either has zero idea or he knows and is just giggling: "Oh I can't be bothered if they can't take a joke". The joke is their company. Hey Mick - be bothered, you arrogant prick. You know what Keith would say - he'd shrug and say 'You should know!' and cough up 300 packs of fags.
Spread the word on Twitter - that shit snowballs so fast it's hilarious. A few hashtags and KAFUCKINGBOOM it's all over the place.
And for kafuckingboom's sake, DO NOT ORDER from their website ever again.
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Hound Dog
Thanks everyone, since I posted this several people have reached out to me who have also been completely ripped off. Nobody has seemed to have their issue resolved, got their money back or gotten what they ordered. Really unbelieveable.
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triceratops
[www.rollingstones.com] seems to be located in America. What state are they in? What American state are the shipping merchandise from? Contact the office of the Attorney General of that state/ their consumer affairs division.
California for example would be:
[oag.ca.gov]
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Gazza
They're evidently in a terrible state.