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Honestman
This pre-sale look like a total mess and mainly has been made for the money.

Main Offenders

First U Arena , on the main page they claim, register and you'll be warned as soon as the tickets will be available ! BS, today I'm still looking for their message, but I guess that pre-sale was not planned for this alert, anyway all wrong.
Then the App, how crappy this thing was yesterday.Quantity not available, kind of seat not available, then available and then again not the quantity in the end you got nothing.
Then FNAC, easy access (at least for me) but only for VIP packages that I hate because it's only made for money grabbing, but as it's probably the last time I will see the Stones, I 'd got 2 seats this way which I could have catch for half the price on the usual sales.

The good point goes to Ventes Privées, the surprise, where you can get each kind of seats except the Pit, at face value, if only I had seen it yesterday I had save some money, got 4 more seats this way today.

I feel indeed sorry for those who thought they get Pit seats, that's a real shame !

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DREAMTIME

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wachterc

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gotdablouse
That wouldn't really make sense, I mean if they can sell NO FILTER PIT tickets in a few days time via a "priviledged private presale" what's stopping them from honoring today's sales? And naturally you can still buy the 750€ "VIP Packages with PIT" as I type this so it's not like the PIT is "full".

Can someone do a cut and paste of that full email ?

Here we are
"Madame, Monsieur,

Suite à une erreur technique, les places de la commande que vous avez effectuée le 12/05/2017 sur notre site billetterie.uarena.com n’ont pas pu être validées.
En effet, les places de la catégorie No Filter Pit sur le concert des Rolling Stones du dimanche 22 octobre 2017 ne sont pas disponibles à la réservation.
Votre commande ainsi que son paiement ont donc été annulés. Vous ne serez donc pas débité ni du montant ni des frais de la commande.

Pour effectuer une nouvelle réservation sur l’un des concerts des Rolling Stones à la U Arena, vous recevrez lundi 15 mai un lien d’accès privilégié à une pré-vente.

Nous sommes désolés pour cet incident et souhaitons vous présenter toutes nos excuses pour le désagrément subi.

Cordialement,

Dear Sir, Madam,

Further to a dysfunction, the tickets of your order of the 12th of may 2017 on the app/web site FAN had been not validate.
Seats on the categorize NO FILTER PIT on the show of the 22th of octobre 2017 are not available for reservation.
Your order and your paiement have been canceled. Nothing will be not debit your account.

To make a new reservation, you will receive a privileged link to a private pre sale.

We are sorry for the dysfunction and we apologise for the inconvenience.

Sincerely"

I agree, why should they sell us PIT tickets later? But I think I will complain, especially as obviously PIT tickets are still available via VIP packages. But most likely it won't change anything. Really, really disappointing...

if they let you have those tickets then it's like allowing you to jump the line ahead of set start time

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wachterc
...
"Madame, Monsieur,

Suite à une erreur technique, les places de la commande que vous avez effectuée le 12/05/2017 sur notre site billetterie.uarena.com n’ont pas pu être validées.
En effet, les places de la catégorie No Filter Pit sur le concert des Rolling Stones du dimanche 22 octobre 2017 ne sont pas disponibles à la réservation.
Votre commande ainsi que son paiement ont donc été annulés. Vous ne serez donc pas débité ni du montant ni des frais de la commande.

Pour effectuer une nouvelle réservation sur l’un des concerts des Rolling Stones à la U Arena, vous recevrez lundi 15 mai un lien d’accès privilégié à une pré-vente.

Nous sommes désolés pour cet incident et souhaitons vous présenter toutes nos excuses pour le désagrément subi.

Cordialement...

I agree, why should they sell us PIT tickets later? But I think I will complain, especially as obviously PIT tickets are still available via VIP packages. But most likely it won't change anything. Really, really disappointing...

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novica
This is outrageous !!!
Shame for everyone in the chain....right to the Stones management.
After all, links for presale came from official Stones app. and official Stones site.

i'm trully sorry for all of our friends in this...

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gotdablouse
That wouldn't really make sense, I mean if they can sell NO FILTER PIT tickets in a few days time via a "priviledged private presale" what's stopping them from honoring today's sales? And naturally you can still buy the 750€ "VIP Packages with PIT" from the FNAC with a €528,5 markup as I type this so it's not like the PIT is "full".

Can someone do a cut and paste of that full email ?

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gotdablouse


The French promoter is Interconcerts [www.interconcerts.net] - [corporama.com] - maybe they would have something to say about this?

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sarahunwin
Can anyone tell me what time zone the Paris sales are under? Is it European, east coast or pacific?
Thanks

Or if it says the sale begins at 10 am is that 2am in California ? Confused

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gotdablouse
Best to ignore him, I've never seen him make a post that anyone here has understood, a regular even called him a scalper yesterday and he had nothing to say in his defense.

Thanks, broken English indeed, they really don't give a toss do they! How difficult is it to find a person in Paris that can string a sentence together in decent English ?!

I don't think there's any point in complaining to the Stones' management since they've sold a package to the promoters who are so desperate to break even that they're ready to toss unsuspecting fans under the bus for a few thousand euros (assuming they can sell these PIT tickets with the €528.5 markup of the VIP Package).

The French promoter is Interconcerts [www.interconcerts.net] - [corporama.com] - maybe they would have something to say about this?

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Jumpinjackflash59

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sarahunwin
Can anyone tell me what time zone the Paris sales are under? Is it European, east coast or pacific?
Thanks

Or if it says the sale begins at 10 am is that 2am in California ? Confused

There is a 9 hours gap between western europe (except Portugal and UK) and USA west coast. 10 am western Europe = 1 am California.

[www.the-calculator.com]

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RoughJusticeOnYa

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gotdablouse

The French promoter is Interconcerts [www.interconcerts.net] - [corporama.com] - maybe they would have something to say about this?

Good idea! - they have the cards in hand...

But ther's no e-mail address(-es) on either of those sites...?

I'm writing; that's for sure. But I'd prefer it by e-mail (much easier for follow-up etc.)

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RoughJusticeOnYa
Yeah, but that's just it, you see - they don't say that "priviledged link" will lead to PiT availability. Just the possibilitie for "new reservations" (I'm reading that as: 'other' tix...)

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gotdablouse

Right, in fact today's cancellations means they won't be selling any PIT tickets next week at face value if not they would have honored the sales.

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sarahunwin


Thanks. So the general sale will be At 1am California time right?

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Topi


Nobody jumped the gun here.

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IGTBA

This reminds me of Hyde Park, a few years ago, when the initial sale included "Gold Circle", exclusive front of stage tickets for the Stones. Then about two days later, they changed the layout, supposedly because Mick said the GA needed to have access to front of stage. That resulted in one of the longest IORR threads ever, with complaints and people trying to get them to honor their initial layout - the one that existed when they bought their Gold Circle tickets. That dragged on for a long time, and the actual arrangement of the different standing tiers kept changing. In the end, it wasn't too bad for those who purchased the Gold Circle tickets, but that final arrangement had not been clearly shown until everything was actually constructed. Some of the prior layouts looked so poor to me, that I cancelled my tickets - and didn't go to either Hyde Park concert. That left a very bad impression on me - kind of like what I imagine those, who bought the relatively inexpensive pit tickets, are feeling now.

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DREAMTIME

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gotdablouse
Best to ignore him, I've never seen him make a post that anyone here has understood, a regular even called him a scalper yesterday and he had nothing to say in his defense.

Thanks, broken English indeed, they really don't give a toss do they! How difficult is it to find a person in Paris that can string a sentence together in decent English ?!

I don't think there's any point in complaining to the Stones' management since they've sold a package to the promoters who are so desperate to break even that they're ready to toss unsuspecting fans under the bus for a few thousand euros (assuming they can sell these PIT tickets with the €528.5 markup of the VIP Package).

The French promoter is Interconcerts [www.interconcerts.net] - [corporama.com] - maybe they would have something to say about this?

i no longer respond to insults from people i don't know or care about. the logic behind their action is simple and correct. if you tell people for example,
a race begins at 2pm and some people show up at 1pm and a broken starter gun goes off by mistake, do you still let those people keep their place?

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Jumpinjackflash59
It remind me what happened a few weeks ago in a US airplane. I don't remember which company, but they violently kicked a passenger out of the plane, because of overbooking.
Different story, same attitude.
They made a mistake and probably could solve it by decreasing the number of available packages. Instead of seating on their loss, they choose to punch customers in the face. Disgusting.

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a race begins at 2pm and some people show up at 1pm and a broken starter gun goes off by mistake, do you still let those people keep their place?