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Nate
I had a pit ticket for Paris no2 come up this morning and lost it when I couldn't work the site now I'm glad it didn't go through because I would probably be on my way to Paris right now and end up in a Parisian jail tonight after I had visited the ticket office.

I really feel for everyone that thought they had one and now discover this nonsense.

This is absolutely outrageous and disgusting behaviour.

Unfortunately when card payments get refunded they usually take at least a few days to get back to the buyers account so what about people who now don't have enough money in their account to try for a different ticket or venue.

These bastards should be fired immediately

Nate

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StonedRambler

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Nate
I had a pit ticket for Paris no2 come up this morning and lost it when I couldn't work the site now I'm glad it didn't go through because I would probably be on my way to Paris right now and end up in a Parisian jail tonight after I had visited the ticket office.

I really feel for everyone that thought they had one and now discover this nonsense.

This is absolutely outrageous and disgusting behaviour.

Unfortunately when card payments get refunded they usually take at least a few days to get back to the buyers account so what about people who now don't have enough money in their account to try for a different ticket or venue.

These bastards should be fired immediately

Nate

Also had a pit ticket but my credit card was not accepted, though I use it all the time and it worked for Hamburg and Berlin. Then the 10 Minutes passed and the tickets went gone. Sitting in front of my computer for half of the day tomorrow and the whole day today. This is torture! At least I managed to get tickets for Hamburg and Berlin as you motivated me some days ago to be patient and not buy bad tickets until the ones I want come up. But as for Paris my patience comes slowly to an end..

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Nate
Unfortunately when card payments get refunded they usually take at least a few days to get back to the buyers account so what about people who now don't have enough money in their account to try for a different ticket or venue.

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RiffKichards
Yes, I have received the same email. In French and English.

What a disappointment. I was so happy with my filter tip ticket...

They should give us back our tickets. It is their mistake, not ours... Shame on them !!

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Nate

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StonedRambler

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Nate
I had a pit ticket for Paris no2 come up this morning and lost it when I couldn't work the site now I'm glad it didn't go through because I would probably be on my way to Paris right now and end up in a Parisian jail tonight after I had visited the ticket office.

I really feel for everyone that thought they had one and now discover this nonsense.

This is absolutely outrageous and disgusting behaviour.

Unfortunately when card payments get refunded they usually take at least a few days to get back to the buyers account so what about people who now don't have enough money in their account to try for a different ticket or venue.

These bastards should be fired immediately

Nate

Also had a pit ticket but my credit card was not accepted, though I use it all the time and it worked for Hamburg and Berlin. Then the 10 Minutes passed and the tickets went gone. Sitting in front of my computer for half of the day tomorrow and the whole day today. This is torture! At least I managed to get tickets for Hamburg and Berlin as you motivated me some days ago to be patient and not buy bad tickets until the ones I want come up. But as for Paris my patience comes slowly to an end..

I do hope you didn't purchase a ticket to see the Stones in Berlin because then you really have been scammed

Nate

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GJB
I also had pit tickets for 22nd but then received the dreaded email. I haven't read all the terms and conditions of the ticket but can they actually cancel it like this? Isn't there any law about honouring the contract?

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lenurb

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GJB
I also had pit tickets for 22nd but then received the dreaded email. I haven't read all the terms and conditions of the ticket but can they actually cancel it like this? Isn't there any law about honouring the contract?

You have to read the CGV, Sales conditions, but it is not easy, and in French. Even for a french native, it is not easy to understand those rules.
I walked through for you :
4.2 – La vente de Billets est réalisée, dans les limites des places disponibles, par zone et par catégorie de prix --> They sell tix but not more than they have, they can probably turn around that with a "sorry we have not enough" and as nobody can double check they can cancel everybody (not all are on that forum)
10.1 - LiLiLo peut s'exonérer de tout ou partie de sa responsabilité en apportant la preuve que l'inexécution ou la mauvaise exécution du contrat est imputable soit à l’Acheteur, soit au fait d'un tiers, soit à un cas de force majeure. --> They can cancel if this is not their fault (who judge?)

So, if you go to the court, you can win, after a 3 years process ...
I imagine that all the profesional sellers are the same

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Infamy
Hmmm. English is not my first language, but this email is bad English

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gotdablouse
That wouldn't really make sense, I mean if they can sell NO FILTER PIT tickets in a few days time via a "priviledged private presale" what's stopping them from honoring today's sales? And naturally you can still buy the 750€ "VIP Packages with PIT" as I type this so it's not like the PIT is "full".

Can someone do a cut and paste of that full email ?

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wachterc

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gotdablouse
That wouldn't really make sense, I mean if they can sell NO FILTER PIT tickets in a few days time via a "priviledged private presale" what's stopping them from honoring today's sales? And naturally you can still buy the 750€ "VIP Packages with PIT" as I type this so it's not like the PIT is "full".

Can someone do a cut and paste of that full email ?

Here we are
"Madame, Monsieur,

Suite à une erreur technique, les places de la commande que vous avez effectuée le 12/05/2017 sur notre site billetterie.uarena.com n’ont pas pu être validées.
En effet, les places de la catégorie No Filter Pit sur le concert des Rolling Stones du dimanche 22 octobre 2017 ne sont pas disponibles à la réservation.
Votre commande ainsi que son paiement ont donc été annulés. Vous ne serez donc pas débité ni du montant ni des frais de la commande.

Pour effectuer une nouvelle réservation sur l’un des concerts des Rolling Stones à la U Arena, vous recevrez lundi 15 mai un lien d’accès privilégié à une pré-vente.

Nous sommes désolés pour cet incident et souhaitons vous présenter toutes nos excuses pour le désagrément subi.

Cordialement,

Dear Sir, Madam,

Further to a dysfunction, the tickets of your order of the 12th of may 2017 on the app/web site FAN had been not validate.
Seats on the categorize NO FILTER PIT on the show of the 22th of octobre 2017 are not available for reservation.
Your order and your paiement have been canceled. Nothing will be not debit your account.

To make a new reservation, you will receive a privileged link to a private pre sale.

We are sorry for the dysfunction and we apologise for the inconvenience.

Sincerely"

I agree, why should they sell us PIT tickets later? But I think I will complain, especially as obviously PIT tickets are still available via VIP packages. But most likely it won't change anything. Really, really disappointing...