Clairifikashuns and Korrekshuns - TM referred this to the venue who have now offered to refund ticket price in full, excluding TM service charges, which I will now pursue separately and with single-minded devotion. [Ta Da!]

Good for them!
Sorry getting to that point caused so much frustration but I'm glad you got your Ta Da



Edited 1 time(s). Last edit at 2015-06-24 22:28 by with sssoul.

Glad you pursued this (and will continue to do so through TM). Utter BS to sell top dollar seats without a full view of all performers. I think we'll be OK in Raleigh, but I'll be checking to ensure I can see Charlie's kit before the opener hits the stage. I mean his drum kit :-)

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SomeTorontoGirl
Clairifikashuns and Korrekshuns - TM referred this to the venue who have now offered to refund ticket price in full, excluding TM service charges, which I will now pursue separately and with single-minded devotion. [Ta Da!]

Outstanding!

FYI; At Milwaukee last night, I got to my seat to find a post directly in line with the center of the stage; now this is fairly typical of US ampitheaters but i thought I'd see what customer service would do;
They moved me to a disabled area more central and further forward than my original seat and they were very pleasant about doing so.
Always works to ask!

Nice jrcjohnny99! I thought mine might be a tad obstructed when I first got there too, I was a few seats to the right of a post, but it blocked my view of Chuck and I decided to remain silent in case that incurred a surcharge...

I told you. Money. Ta Da. Eat the fees. You heard the music isn't that worth something?

Let me go.

Thanks.

Tim

Sorry Lips, I don't quite see it that way. I drove 10 hours each way and paid for 2 nights in a hotel for an excellent seat to see the Stones, based on their published seating chart. They moved the goalposts. I would never have spent that time and money for that ticket had I known. I lost much more than simply the cost of the tickets. Ticketmaster, as the vendor / agent has a responsibility to provide customer service and support. Their policy is reproduced below. Note that nowhere does it say that tickets will be as represented, but it does promise fans "...an incredible experience. * Certain exceptions apply."

Their reps are very difficult to reach by phone, I had to follow up 3 times after making my complaint due to their failure to respond, they initially declined to provide any remedy until I strongly pressed the issue, they demonstrated bad faith until the very end when the venue ponied up, they put every conceivable obstruction in the way of a good faith and timely resolution. So, have they earned their service charge? Certainly my encounters with them were unsullied by any kind of customer service.

In my past life, I believe I was a dog with a bone.


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We give you three days to change your mind. All tickets for participating venues and teams are fully refundable for 72 hours after purchase, up until one week before the event.*
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Ok STG. My question remains. What do you want. What will make you happy. I promise you there is a price. Decide on it and go for it. Your money back is not enough. You want more. Fine, I understand more. Define what you want, in a monetary way and tell TM and the college owned venue how much you want. Be reasonable and I bet you get...

SATISFACTION.

Thanks.

Tim

Yes, not only did you get stung but you missed much of the gig. I once had a similar experience at Twickenham but was fortunate enough to get it sorted on the night. They don't make it easy for you though. My post from that night is here [www.iorr.org]

Simple. Full refund on service charges too.

How much are the service charges. Every one on IORR could PayPal you a few cents and the case can be closed to your SAFISFACTION.

You may now enjoy the rest of the Zip Code tour.

Welcome to the breakfast show.

Thanks.

Tim

nice work on the refund. got stuck behind the stage facia on bigger bang at an arena show at the united center. luckily i found out about about customer service and relocating flawed seats from the fleetcenter. got moved and had a great show.

ticketmaster gave way less than good service on those newark tickets for $1200 a pop. solved the problem myself but those idiots never stepped up. an effing $1200 ticket and the only thing i could get was 18 year old idiots who had never heard of the rolling stones.

call every day until you get what you want. don't swear at them (abuse, they will hang up) and remember they can not hang up on you. always get a name and an employee ID.

and dude with the free advice. why don't you let her live her life? poor ticketmaster getting picked on?

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SomeTorontoGirl
They moved the goalposts.

That seems to be the big issue from my perspective. I can't imagine there aren't hundreds of other people who were also affected by that action.

The are usually very good at predicting these types of things and having alternative seating available for anyone who requests it. It really is too bad you didn't deal with the issue at the time, it would have likely taken much less energy and frustration than you are putting into it now. lesson learned, I'm sure.

Anyway, I sincerely hope you get the issue resolved STG, there have been some good suggestions on here, probably the best were the ones involving media. Looking at it from TM's perspective the incentive to actually resolve the issue has to exceed the potential liability of doing absolutely nothing.

Have you tried contacting the promoter directly? They certainly have much sway with TM and could probably resolve the issue fairly quickly. Hope you end up getting a refund AND some front center tickets to another show on the tour.Good Luck.

Good for you STG. It's unfortunate that you have to go to so much trouble to get Ticketmaster to do something that seems so logical.

I noticed that Ticketmaster has lots of seats for Buffalo labeled 'obstructed view' at the back of the stadium opposite the stage. Looks like behind some speaker towers or light towers. Nice of them to at least label them so buyers could decide whether to deal with an constructed view. Kind of funny that the obstructed view seats are the exact same price as the un-obstructed seats were in the same sections.

The sections closest to the sides of the stage show seats are what could be being angles much like STG describes. I would be at least as upset as STG was if I were sitting in one of those seats for $400+ (or any money) without it being disclosed they were obstructed.

I saw a show recently at Massey Hall in Toronto. Great venue. And very honest seating chart with what was obstructed and what was not.

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buffalo7478
I noticed that Ticketmaster has lots of seats for Buffalo labeled 'obstructed view' at the back of the stadium opposite the stage. Looks like behind some speaker towers or light towers. Nice of them to at least label them so buyers could decide whether to deal with an constructed view. Kind of funny that the obstructed view seats are the exact same price as the un-obstructed seats were in the same sections.

The sections closest to the sides of the stage show seats are what could be being angles much like STG describes. I would be at least as upset as STG was if I were sitting in one of those seats for $400+ (or any money) without it being disclosed they were obstructed.

I saw a show recently at Massey Hall in Toronto. Great venue. And very honest seating chart with what was obstructed and what was not.

New York law requires disclosure, I believe, so hopefully those side seats in Buffalo will not be obstructed. Frankly, having heard STG's story, I wouldn't take a chance.

...and TM is refunding the service charges in full. While talking with the rep, I mentioned my pending Buffalo seats, in Sec 131, are nearly as bad as Columbus was, and since bought early, no similar or acceptable seat really available now (I would have taken floor instead, had I known), so they are going to see what they can scare up for me via their contact at the venue. Really don't want to have to sit on their website waiting for the last minute ticket dump that we all know is coming... Grrrr... why can't "best available" be the best available??? I guess this is what they call a First World Problem. Life could be a lot worse. But still... dammit!

You got everything you asked for. Move on have a good time for the rest of the tour.

Don't you think we need a women's touch to make it come alive.

Thanks.

Tim

Wow 3 pages and no one blames the actual Rolling Stones.

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vertigojoe
Wow 3 pages and no one blames the actual Rolling Stones.

I'm sure this outrageous scandal perpetrated on STG (and others, undoubtedly) is a conspiracy from the mind of the cold-hearted businessman Mick Jagger to swindle an honest, hard-working fan base out of hundreds of dollars just to line his pockets a little more, knowing that fans wouldn't willingly pay as much for an obstructed view as an unobstructed one...

(Just kidding, everyone, and a bane on TM for their slow, blame-shifting actions)

washed up high upon the beach.

Still think you should have done something about it, at the venue. But great job at sticking to that scumbag company!

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MingSubu
Still think you should have done something about it, at the venue. But great job at sticking to that scumbag company!

Now that I remember, I know what I was doing before the show started. As I recall, I had to pee. Because it's an NFL Stadium and I Am A Girl, that was an ordeal of more than a half hour. And I'm kinda scarred for life because of it. Another thing the venue should address, but I'll rest on my laurels. For now.

The FTC (Federal Trade Commission) has several other options under the identity theft reporting which can be used to report. Keep at it.

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shattered
The FTC (Federal Trade Commission) has several other options under the identity theft reporting which can be used to report. Keep at it.

what in the hell are you talking about. no one said anything about identity theft. the girl could not see. she wanted her money back. she got it. case closed. Move on

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SomeTorontoGirl
...and TM is refunding the service charges in full. While talking with the rep, I mentioned my pending Buffalo seats, in Sec 131, are nearly as bad as Columbus was, and since bought early, no similar or acceptable seat really available now (I would have taken floor instead, had I known), so they are going to see what they can scare up for me via their contact at the venue. Really don't want to have to sit on their website waiting for the last minute ticket dump that we all know is coming... Grrrr... why can't "best available" be the best available??? I guess this is what they call a First World Problem. Life could be a lot worse. But still... dammit!

Great!
Good luck for Buffalo hope they hook you up!

See you in Buffalo!