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paulywaul

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odean73

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paulywaul

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CaledonianGonzo
Has anyone heard anything back from AEG - or anyone else - since yesterday teatime?

Concerned that it's now the weekend and we might not make any headway over the weekend while Rob Hallett's swanning around on a yacht with Simon Le Bon or something.

No, not as yet.

Basically, I think that what most people want is for the setup on the day to actually be exactly how it was described when they made their decision to buy either Tier 1 or Tier 2 tickets. If they'd have had the REAL TRUE description of what the setup was going to be, then they'd quite possibly have elected to go for GA Tier 3, I suspect I would probably have done so myself.

So the on-going battle with AEG is this; not to be fobbed off with a brisk apology for the confusion and the offer of a refund or a downgrade, but getting AEG to honour what they sold. It would be SO easy to accomplish. Half an hour's work with barriers at the front of the stage, and job done. A dedicated pit area for Tier 1, behind that a dedicated pit area for Tier 2, and in turn behind that the GA Tier 3 area. What on earth would be so difficult in organising that ?

I intend to further correspond with Rob Hallett and point things like this out to him, and depending on his response, I might have to further point out that his apparent reluctance to address the issue and look for a fix (especially as there actually IS an easy one available) is completely unacceptable, and he might well therefore in due course enjoy discussing his position with entertainment lawyers, trade descriptions officials, and/or the UK media.

If people just lapse into complacency and don't follow this through to hopefully a final conclusion in OUR favour, we all know what will happen. AEG will basically have gotten away with what amounts to fraud & deceit.

I speak for myself, but I'm kind of fussy about precisely who I accept contemptuous treatment from ........... and AEG is not on my list. So, if any of you on IORR have strong feelings about this issue, as I do, then please ....... continue to fire of complaining emails to Rob Hallett, continue to reject his inadequate responses and shameful attempts at fobbing you off with a refund or an upgrade/downgrade. Don't lose sight of what has happened here.

If you have a Tier 1 or Tier 2 ticket, you presumably bought it on the express understanding that it would position you closer to the stage than a Tier 3 ticket ? And the reason you thought that was because of what you read on the BST webpage at the time of purchase.

Well you were wrong, it turns out that those tier 1 and Tier 2 tickets don't position you closer. And the issue is not that ultimately that the more expensive tickets actually locate you further away from the stage, it is that THIS WAS NOT HOW IT WAS DESCRIBED TO YOU AT THE TIME OF PURCHASE.

You don't even NEED to be in the legal profession to understand who is in the right and who is in the wrong here, it's an open and shut case in that respect.

Agree 100%.

Focus totally on whats happaned here.

If i had brought one of these tickets i would like paul not let it rest, i am a bit surprised that the press have not caught on to this yet.

Sister Marie, i will be like you and take my time getting in and not stand around for hours, so if you recieve any information on good spots please let me know.

They will soon enough .... if I don't start getting sensible responses from AEG's Rob Hallett pretty damn soon.

I mean really, think about what has happened here. It's akin to a goal having been scored, and then no sooner that happens - the goalposts are declared as not having been in the right place and the goal invalidated. Christ almighty, they're taking the p*** !!

I learnt a long time ago that if you've been wronged and you remain silent, you're guaranteed one thing: NOTHING WILL CHANGE. So if by contrast you make noise, well still nothing might chance, but at least you've slightly improved your chances of bringing about change of some sort.

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Topi
Bv already took a stand in this thread or the HP thread.

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RoughJusticeOnYa



...see!? I'm missing out on the important messages already.

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bv
Re: Hyde Park London July 2013 show planning
Posted by: bv ()
Date: April 5, 2013 18:40

It is not unusual that VIP areas are located in a bad way. I remember in France years ago the Paris ticket was FF 350 and there was a VIP seated eara in the BACK - behind the general admission - at double price FF 700. In Norway at Valle Hovin it is all a flat concrete field for 40,000 people and a small seated VIP area on the right side far way from the stage. In Prague I remember there was a large VIP area at the side. But surely if these VIP areas are sold as FRONT OF STAGE it is a lie.

I am sure AEG Live is a company that is build to make money, so they would probably use all the methods they might have access to in order to sell the tickets. I noticed some place that anyone with a 95 pounds ticket could run to the froint of the stage, probably as decided by the band, so on one side the Stones want cheap tickets up front in Hyde Park, and at the same time AEG LIve want to make money of course.

Bjornulf

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Harm
How can you downgrade if the 95£ tickets are sold out?

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TooTough
Maybe one should contact the author (Alasdair Glennie) of this article:

[www.dailymail.co.uk]

Can´t find his email. This article is the other way round before they
switched the seating chart.

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Beast

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Harm
How can you downgrade if the 95£ tickets are sold out?

I've asked him this question - among others - in my reply to his stock e-mail. I'll be surprised if I get a response before Monday.

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gotdablouse
"This will be the same as any other gig",

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TooTough
Don´t know if this shows anything, but if the stage is the same (high!)
and the seating chart we have now is the same when the Stones
will play July 6, you can imagine what Tier 1 will be on that day.

Imagine the smal black line as a fence to GA3:

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Topi

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RoughJusticeOnYa



...see!? I'm missing out on the important messages already.

a quote from BV:

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bv
Re: Hyde Park London July 2013 show planning
Posted by: bv ()
Date: April 5, 2013 18:40

It is not unusual that VIP areas are located in a bad way. I remember in France years ago the Paris ticket was FF 350 and there was a VIP seated eara in the BACK - behind the general admission - at double price FF 700. In Norway at Valle Hovin it is all a flat concrete field for 40,000 people and a small seated VIP area on the right side far way from the stage. In Prague I remember there was a large VIP area at the side. But surely if these VIP areas are sold as FRONT OF STAGE it is a lie.

I am sure AEG Live is a company that is build to make money, so they would probably use all the methods they might have access to in order to sell the tickets. I noticed some place that anyone with a 95 pounds ticket could run to the froint of the stage, probably as decided by the band, so on one side the Stones want cheap tickets up front in Hyde Park, and at the same time AEG LIve want to make money of course.

Bjornulf

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Karlos123
Hey guys...just want to throw in my 2 cents...

I don't really get what your problem is and why starting to involve the press? You are offered the possibility to get a refund or downgrade to Tier 3. So you are more or less in the same situation as if you knew the setup before buying your tickets.

Don't get me wrong, I can absolutely understand your anger, but isn't that downgrade option a good solution?

I don't really get why you have to change the Tier setup...wouldn't that be unfair for people like me, who bought Tier 3 tickets knowing that you can go to FOS with there tickets as well?

I am very pleased with the setup, will be early at the entrance and run for my life. So why aren't you all downgrading and doing the same? That would kick AEGs ass, since they would lose a lot of money, if nobody keeps Tier 1 and 2.

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The Worst.
Some may ask why we keep ‘complaining’ after a few have received the possibility to downgrade/upgrade/refund.

I have the awful impression that AEG wants to silence the few loud complainers from IORR. I suspect the majority who bought tickets in Tier 1/Tier 2 have no idea of the ongoing drama. They will meet up at Hyde Park thinking they will find themselves right in front of the stage as stated in the original sales description. Most customers are not Stones nerds who bother to read forums like this and keep track of every event detail. If every Tier 1/Tier 2 customers were to be informed of the dramatic event changes, AEG would face a shitstorm of complaints. And there’s no way they can offer every Tier 1/Tier 2 customers the possibility to downgrade/upgrade/refund without reshaping the entire layout. They are looking for an easy way out of this mess.

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nobodyimportant

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Beast

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Harm
How can you downgrade if the 95£ tickets are sold out?

I've asked him this question - among others - in my reply to his stock e-mail. I'll be surprised if I get a response before Monday.

It's just a matter of capacity. You count as a body whatever section you're in, and they can make the sections as large or as small as required.

I got the standard reply from Rob (aptly named, isn't he ) but he sent me the Tier 1 reply instead of the Tier 2 which is the ticket I have. So clearly he didn't read a word of the message I sent him.

I want what I was sold, obviously, but if I could keep the existing Tier 2 at £95 I could live with that. Won't happen though. He hasn't heard the last from me yet, though.

What a cheek to give us three days to reply when it's over the weekend. No time to contact Trading Standards etc.

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The Worst.
Some may ask why we keep ‘complaining’ after a few have received the possibility to downgrade/upgrade/refund.

I have the awful impression that AEG wants to silence the few loud complainers from IORR. I suspect the majority who bought tickets in Tier 1/Tier 2 have no idea of the ongoing drama. They will meet up at Hyde Park thinking they will find themselves right in front of the stage as stated in the original sales description. Most customers are not Stones nerds who bother to read forums like this and keep track of every event detail. If every Tier 1/Tier 2 customers were to be informed of the dramatic event changes, AEG would face a shitstorm of complaints. And there’s no way they can offer every Tier 1/Tier 2 customers the possibility to downgrade/upgrade/refund without reshaping the entire layout. They are looking for an easy way out of this mess.