The way these guys operate is pretty appalling. You order your gear and in some cases it's not immediately available but they take your money pretty quickly irrespective. My gripe is that after date passes that they indicated and they've still not shipped your items should it not then be incumbent on them to update you with say a simple email? Instead you get nothing. You guys need to lift your game, I'm sure I'm not alone.

You're definitely not alone...check out the Consumer Affairs complaints. One from the wife of a Stones fan in Melbourne who husband is such a Stone fan he has double albums that have never been played.

[www.consumeraffairs.com]

Bravado sucks
Avoid at all costs

You can buy the same stuff on eBay and elsewhere where you actually have accountability and satisfaction

Two or three years ago I ordered the Keith Richards Exile T-shirt and A Bigger Bang on vinyl. The T-shirt was delivered in a reasonable time but not the record. Some weeks later, I received a small package at home, with a note: "the product you ordered it is now out of stock, so we think you perhaps might like this other record instead". It was a Scissor Sisters picture 7".

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Cristiano Radtke
Two or three years ago I ordered the Keith Richards Exile T-shirt and A Bigger Bang on vinyl. The T-shirt was delivered in a reasonable time but not the record. Some weeks later, I received a small package at home, with a note: "the product you ordered it is now out of stock, so we think you perhaps might like this other record instead". It was a Scissor Sisters picture 7".

That's hysterical...so they still charged you for the ABB vinyl? Tell me at least they reimbursed you and the Scissor Sisters was a free peace offering Cristiano.

That is funny!!

Bravado's shortcomings in the customer service department are indeed nothing new. Many whinges (including my own) about its catalogue of errors are dotted all over this thread from last summer:

[www.iorr.org]

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treaclefingers

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Cristiano Radtke
Two or three years ago I ordered the Keith Richards Exile T-shirt and A Bigger Bang on vinyl. The T-shirt was delivered in a reasonable time but not the record. Some weeks later, I received a small package at home, with a note: "the product you ordered it is now out of stock, so we think you perhaps might like this other record instead". It was a Scissor Sisters picture 7".

That's hysterical...so they still charged you for the ABB vinyl? Tell me at least they reimbursed you and the Scissor Sisters was a free peace offering Cristiano.

Yes, I sent them an e-mail and they didn't charged me for that. But really, a Scissor Sisters record instead of the one I wanted? They could at least have send me another T-shirt or a Stones record.

I'm sure the Stones wouldn't be happy that these folk treat their fans with contempt..

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Cristiano Radtke

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treaclefingers

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Cristiano Radtke
Two or three years ago I ordered the Keith Richards Exile T-shirt and A Bigger Bang on vinyl. The T-shirt was delivered in a reasonable time but not the record. Some weeks later, I received a small package at home, with a note: "the product you ordered it is now out of stock, so we think you perhaps might like this other record instead". It was a Scissor Sisters picture 7".

That's hysterical...so they still charged you for the ABB vinyl? Tell me at least they reimbursed you and the Scissor Sisters was a free peace offering Cristiano.

Yes, I sent them an e-mail and they didn't charged me for that. But really, a Scissor Sisters record instead of the one I wanted? They could at least have send me another T-shirt or a Stones record.

Yeah, that would have taken the edge off for sure.

Have you purchased an ABB since?

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treaclefingers

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Cristiano Radtke

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treaclefingers

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Cristiano Radtke
Two or three years ago I ordered the Keith Richards Exile T-shirt and A Bigger Bang on vinyl. The T-shirt was delivered in a reasonable time but not the record. Some weeks later, I received a small package at home, with a note: "the product you ordered it is now out of stock, so we think you perhaps might like this other record instead". It was a Scissor Sisters picture 7".

That's hysterical...so they still charged you for the ABB vinyl? Tell me at least they reimbursed you and the Scissor Sisters was a free peace offering Cristiano.

Yes, I sent them an e-mail and they didn't charged me for that. But really, a Scissor Sisters record instead of the one I wanted? They could at least have send me another T-shirt or a Stones record.

Yeah, that would have taken the edge off for sure.

Have you purchased an ABB since?

No, I haven't. I already have it on CD, though, so I can wait to buy the vinyl.

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Cristiano Radtke

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treaclefingers

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Cristiano Radtke

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treaclefingers

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Cristiano Radtke
Two or three years ago I ordered the Keith Richards Exile T-shirt and A Bigger Bang on vinyl. The T-shirt was delivered in a reasonable time but not the record. Some weeks later, I received a small package at home, with a note: "the product you ordered it is now out of stock, so we think you perhaps might like this other record instead". It was a Scissor Sisters picture 7".

That's hysterical...so they still charged you for the ABB vinyl? Tell me at least they reimbursed you and the Scissor Sisters was a free peace offering Cristiano.

Yes, I sent them an e-mail and they didn't charged me for that. But really, a Scissor Sisters record instead of the one I wanted? They could at least have send me another T-shirt or a Stones record.

Yeah, that would have taken the edge off for sure.

Have you purchased an ABB since?

No, I haven't. I already have it on CD, though, so I can wait to buy the vinyl.

Like several of the other latter day vinyls they seem to have gone up a fair bit in price. I know that Voodoo Lounge and Stripped and Bridges have gone up quite a bit, haven't checked recently but I know over $100 some time ago. Similarly the 2010 Vinyl Box sets have appreciated significantly.

Good luck on your ABB hunt!

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treaclefingers

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Cristiano Radtke

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treaclefingers

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Cristiano Radtke

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treaclefingers

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Cristiano Radtke
Two or three years ago I ordered the Keith Richards Exile T-shirt and A Bigger Bang on vinyl. The T-shirt was delivered in a reasonable time but not the record. Some weeks later, I received a small package at home, with a note: "the product you ordered it is now out of stock, so we think you perhaps might like this other record instead". It was a Scissor Sisters picture 7".

That's hysterical...so they still charged you for the ABB vinyl? Tell me at least they reimbursed you and the Scissor Sisters was a free peace offering Cristiano.

Yes, I sent them an e-mail and they didn't charged me for that. But really, a Scissor Sisters record instead of the one I wanted? They could at least have send me another T-shirt or a Stones record.

Yeah, that would have taken the edge off for sure.

Have you purchased an ABB since?

No, I haven't. I already have it on CD, though, so I can wait to buy the vinyl.

Like several of the other latter day vinyls they seem to have gone up a fair bit in price. I know that Voodoo Lounge and Stripped and Bridges have gone up quite a bit, haven't checked recently but I know over $100 some time ago. Similarly the 2010 Vinyl Box sets have appreciated significantly.

Good luck on your ABB hunt!

Thanks, treacle!

They can be a bit slow to answer your complaints but in my case they finally managed to fulfil my request. I had lost all my official bootlegs downloads in hard drive crash and wanted to download them again from their site. Because it wasn't possible they offered me to pick any items of the same value in their online store. It took about 5 months of emails exchanging (and a threat to never buy again from Bravado...) but at the end I got my replacements items (SG and SF deluxe on CD).

I've only purchased a couple of things from them over the years, and haven't had any problems. But one time I did try to contact them because I wanted to buy the 2009 remaster of GHS, and I was asking them if they had any way of knowing which version of the CD I was going to get, the one with the wacky edit on Star Star or the correct version. They just e-mailed me back with the product description, which obviously makes no mention of the editing. I replied back being a little more specific about my question, and they just never replied back. So I didn't buy it from them. Most everything I've wanted has been available on Amazon or elsewhere, and usually cheaper. I bought one of the shirt/poster bundles for the Zip Code show I recently attended, and a shirt or something about 5 years ago, but that's it. Sometimes the same shirt they have for $30 will be on Amazon for $18.